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trustedbasset · ‎04-05-2019

What is it about some postal employees?

i could just brush this comment off but for some reason it got under my skin.

I use a lot of carrier pick up. I do not have a mail box but I do have a PO Box at my local office.

I live in a duplex so the neighbors have a mailbox and our addresses are the same.

Any way I went in to compliment how the Cartier does their job, they have been so good. The postal clerk said she didn’t think I could receive carrier pick up because I have a box.

She said she would have to ask her boss.

I said I don’t see why not. I pay for the box and the labels and she said that’s different. What?

I called the main Post Office number to preempt any trouble. The customer service agent said if they give me trouble about it just call back and we will open an investigation.

Okay, why would someone say that to

their customer?

At least ask your boss first before intimidating the customer.

This isn’t the first postal employee that I’ve run into with no customer skills.

Dear God, please help me to be
the person my dog thinks I am.

inhawaii · ‎04-05-2019

M*A*S*H theme - Johnny Mandel

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bigdeals.etc · ‎04-05-2019

Was it with a PO counter employee? They are the "best" (sarcasm). I think mainly because they deal with so many customers every day... and a lot of customers are weird too.

I used to go in the branch a lot in the past. Among all the weird counter clerks, there was one middle aged woman who always looked sleepy (or stoned... couldn't tell). Anyway, I had an issue that needed explaining. She gave me this weird excuse, so I asked follow up questions about it. She then said "Oh you have to go talk to the other department. We don't do that here." I asked other questions, and she just said "Yea, that's the other department, go talk to them."

Being skeptical, I played dumb and said "Oh okay thanks for your help. What dept was that again?" I honestly forgot what made up word she used. So I was like "Oh, okay thanks. Hey can you give me the phone number to that dept so I can call them?" She froze like a deer in headlights, and I was like "I need to know the phone number of... what was the name of that dept you said again??" Then she chuckles and says "Shhoooooot man, I dunno. I'll get you my manager now"

HAHAHA. The things these people will do to try and get you to leave.

webwanna · ‎04-05-2019

Well that will teach you to compliment a government employee...

Next thing you'll be receiving notice from the city that you must vacate your duplex because it isn't zoned for double occupancy....

true-blue1 · ‎04-05-2019

We drop off packages at multiple post offices since it just depends where I have to go that day. We also have them picked up at our mailbox. There is one post office employee what wanted me to have all my packages picked up or take them to the next bigger town. I just stated to him this is a post office right so I can take my mail to any of the post offices I choose. He just did not want to handle all the big heavy boxes selling bigger items. He gets lots of complains from customers. For that all the other employees are very nice any super helpful if I have questions or need extra help. I am not letting one bad apple spoil it.

nobody*s_perfect · ‎04-05-2019

One underlying problem is that the counter clerks apparently get NO training regarding online shipping, so they have no information regarding rate discounts or services like carrier pickup. But rather than recognizing that, they just make things up.

vanman1029 · ‎04-05-2019

I live in a small town that has a tiny satellite post office run by one person. This clerk is very particular. The scale he uses goes to the tenth of an ounce and if I'm short a tenth of an ounce or more I have to add extra money, usually a few cents. One Saturday there was a long line and when it was my turn he announced I was 2/10 th's of an ounce under weight and owed 20 cents. I said loudly "does this 20 cents go towards the 3 billion dollars of debt the USPS has?" There was plenty of snickering behind me and since then I haven't had to pay any more money for being "underweight"

bluelinemetalsllc · ‎04-05-2019

There was a thread a few days ago that mentioned this; someone said that they were not allowed to have carrier pick up because they have a PO Box. I had thought maybe they just got bad info at their PO but now that it's been mentioned again in this thread, I'm starting to wonder! It does kind of make sense; pick ups are supposed to be done during the carriers regular route.....but if you don't have a mail box, you are not on their regular route. Technically they would have to make a special trip to do the pick up? In your case it's a bit different since your duplex neighbor *does* have a mail box, so you would assume the carrier could do the pick up at your address when they are delivering to your neighbor. But what if the neighbor had no mail that day....? Now I'm curious as to what the rules really are lol.

lex-talon · ‎04-05-2019

I only go to the Post Office if I really have to, which is quite rare. There will always be a few, bad Postal employees in every Post Office.

If I ever choose to give a carrier a compliment, it's done personally or online. No need to drive to the P.O.

southern*sweet*tea · ‎04-05-2019

Carrier pickup is for picking up packages from your home or office. You would have to use your home address for the pickup and have the carrier knock or ring your doorbell for the pickup. As long as your address is in the PO's database there's no reason (that I know of) you couldn't schedule it.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

nobody*s_perfect · ‎04-05-2019

@bluelinemetalsllc wrote: .... But what if the neighbor had no mail that day....? Now I'm curious as to what the rules really are lol.

The whole point of scheduling carrier pickup is so that the carrier will stop at that address even if he has no mail to deliver that day.

If the duplex neighbor gets carrier service, that means the OP is entitled to it also, even if they choose not to use it. I suspect that this would apply even if it wasn't a duplex -- carrier service should be available to that address since it's on the carrier's delivery route.

a_c_green · ‎04-05-2019

@bluelinemetalsllc wrote:
There was a thread a few days ago that mentioned this; someone said that they were not allowed to have carrier pick up because they have a PO Box.

Having a PO Box is not relevant here. Plenty of people have both a PO Box and home delivery, such as for business correspondence vs. private correspondence. Moreover, PO Boxes are for delivery, not pickup, so again, the PO Box is irrelevant here. Either there was some major misunderstanding or the clerk was simply... making stuff up?

turquoisetulips · ‎04-05-2019

What is it about some postal employees? trustedbasset

Under trained , lack of social skills , overworked etc , take your pick . One of the worst events I had regarding a postal carrier was when I was expecting a check to arrive from an attorney in Idaho . It was for an inheritance of over 125,000 dollars . The attorney notified me when to expect it and it would require a signature . This happened on a Saturday . We purposely stayed home all day watching for the carrier to arrive . We have a doorbell on both sides of our house and dogs that bark at the slightest noise but no carrier ever came by . Our mailbox is located a few streets over with everyone else's mailboxes in a group . Finally late in the day I checked the mailbox and there was a note from the carrier saying '' sorry we missed you '' please pick up letter at post office . The following Monday I went to the post office to pick up the letter but I let the clerk know that there was never an attempt by the carrier to actually come to our house that day as they were supposed to. Tulips

dbmm-media · ‎04-05-2019

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webwanna · ‎04-05-2019

@a_c_green wrote:
Having a PO Box is not relevant here. Plenty of people have both a PO Box and home delivery, such as for business correspondence vs. private correspondence. Moreover, PO Boxes are for delivery, not pickup, so again, the PO Box is irrelevant here. Either there was some major misunderstanding or the clerk was simply... making stuff up?

I think in this case the individual has a PO Box and NO home delivery. It probably isn't a legitimate address. That is why there is only one mailbox and the OP isn't on it. So, technically the Post Office clerk was probably correct that it is against policy for the mailman to pick up packages there.

Perhaps whomever leased 1/2 the duplex to the OP never received proper approval by the city. Some areas are only zoned for single family homes. That's why I mentioned the zoning issue in my earlier post. Sometimes it's not wise to poke the sleeping bear. You might not want any sort of investigation...