eBay

dreameratwork · ‎03-14-2025

I'm a very new seller. I have only sold 5 items, but I have already experienced 1 return (Ugh!), and now I'm going through a possible lost package with my 5th order (Double Ugh!!). I hope someone here can advise on how to handle this situation.

My package was shipped with USPS Ground Advantage. According to the tracking #, it was supposed to be delivered over a week ago, but it is still stuck on "Awaiting Delivery". I contacted USPS, and after 4 days, they replied and basically said that they think they left it at the buyer's apartment building, but they have no records of it. I assume this means that as far as USPS is concerned, the package is lost. It has only been 4 days after eBay's last estimated delivery date.

As of now, the buyer still has not contacted me. Since the package has not been "delivered", eBay is holding my funds. How do I get paid for this order? Should I contact the buyer and ask if they received the package? Should I open a claim with USPS? I'm really not sure how to handle this.

Thanks in advance for all your help!

dirk12955 · ‎03-14-2025

What claim will you file with USPS? You posted that they (USPS)

claim it has been delivered.

Poke the bear and contact your buyer that the package is missing, He might very well

say "Yeah, I never got it" and it might be in his hands while typing you a response.

The buyer might have received it. Not scanned does not equal not delivered.

Take a deep breath, Wait till Monday or Tuesday, See if the

tracking info updates.

dreameratwork · ‎03-14-2025

Thanks for the advice.

Actually, USPS did not confirm that it has been delivered. According to USPS's reply, the package's last scan was "arrived at unit". They also said "No delivery was made on this item and no records or scans show that this package was sent back to sender. We have no records of this item being delivered successfully. "

I guess I'll poke the bear next Monday or Tuesday. 😞

vam194169 · ‎03-14-2025

Grab both cheeks and hold on,it may be a bumpy ride.Had one package only going 150 miles from me and it took 4 1/2 weeks to get there.It had to go to Birmingham Alabama first,what a nightmare and that wasn't the first time.

dirk12955 · ‎03-14-2025

I just had a package delivered by USPS that took 13 days to come from Washington

state to me in Indiana. The tracking literally didn't update along the way except for the day

it got dropped off at USPS and the day I received it.

I had a package from Germany go from New York customs

to Dallas Texas and there it sat for 8 days.

The USPS moves at their own pace.

dreameratwork · ‎03-14-2025

Will eBay release my funds after a certain number of days if the buyer doesn't contact me, but the package still shows "Awaiting Delivery"?

kensgiftshop · ‎03-14-2025

@dreameratwork wrote:
Will eBay release my funds after a certain number of days if the buyer doesn't contact me, but the package still shows "Awaiting Delivery"?

Being a new seller, they can hold the funds for 30 days.

Have a great day.