@mobicek2012 wrote:
I sold new one sealed cpu, after some time from receiving (about 6 days) buyer open case that item is used and want return it. Its in warranty so I can send it to intel if not working. Firstly I didn't want to accept return because it was new one unit sealed by intel and probably buyer damaged it. I have documented complete packing proces with all photos, I escalated it to ebay and ebay send me that I must accept return. Ok so after some time buyer send me info about shipping cost. Very bad communication becaus he was from Russian Federation.
I sent 27 usd for return shipping to his paypal. 9 days nothing, no info from buyer about tracking. So I wrote to ebay that I dont have response from buyer. Today ebay close case and robbed me about 140GBP + ebay fees + 27USD for return shippment! I lost item, money for item and 27 usd for postage costs. What I can make in this case?
First, I am so sorry you got scammed. This is just awful and my heart goes out to you.
I hope I can explain this so that it is understandable. I see you are in Slovakia. This is complicated because you are an international seller, using the ebay.com site, and your buyer is in yet another country still. So as you know, you must follow the rules for the eBay United States site. Where I believe this went wrong was your sending the shipping money via PayPal. You see, everything must be done thru the case. Ebay had no way of seeing that you sent the $27. Normally, they request you send a return label that eBay generates so that there is a tracking number associated with the return.
That tracking number is very important. If you sent a label (which I don't believe you could have done anyway without incurring a high shipping charge from an international carrier like DHL), then the tracking number needs to be uploaded to the case so eBay can see that you did two things: 1) that you responded in a timely fashion, and 2) they can then see the path the return package is taking. Once the buyer fails to send the item back within a certain time frame, eBay would close the case in your favor-- no item returned to you, no refund will be issued. That's the way it's supposed to work.
Instead, I think it likely that eBay did not know you responded, so the buyer escalated the case and eBay had to step in. Believing that you had not addressed the return, then the Money Back Guarantee rules kicked in, and thus eBay refunded the buyer in full plus shipping. So technically, eBay did not rob you, (altho I know you must feel very differently) because every seller who lists an item on eBay grants their permission to eBay to settle Money Back Guarantee cases as they see fit.
Without seeing the communication from eBay that outlines what steps they told you to take on the case, it is difficult to know for sure what happened exactly. So this is my best guess. What makes it worse is that you were diligently trying to follow the directions eBay gave to you. Your buyer sounds like a seasoned scammer who targeted you specifically so he could defraud you. The "free" $27 you sent additionally was just icing on the cake. This scammer is truly reprehensible.
All you can do now is to contest the ruling and file an appeal with eBay in hopes you can recoup your losses. Below is a link to more info on how best to manage the appeal. Gather all your evidence, including the proof you sent the shipping funds directly to the buyer's PayPal account, before you send the appeal. You have 30 days in which to act. Be thorough and present your evidence in as dispassionate a manner as possible. Good luck to you and i hope you are able to get satisfaction in this matter.
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...
