eBay

mcguyver! · ‎06-22-2020

I've been selling for 20 years, but recently it seems that people don't read the auction title and/or description . I list 15 very similar items in one auction , where people need to pick and buy only one. Some people think they get all 15 items for the price of one, although both in the auction title and description, I clearly state PICK ONE.

So on a 76 dollar purchase, Paypal keeps 2.50 for the buyer not reading. That's the buyers mistake.

What Can I do? Can I keep the paypal fees and return the balance through Paypal only . Or will ebay keep the 10% commission fee then? Ebay doesn't seem to have a partial refund as an option.

I don't have a store so I can't list 15 items separately.

luckythewinner · ‎06-22-2020

@mcguyver! wrote:
I've been selling for 20 years, but recently it seems that people don't read the auction title and/or description . I list 15 very similar items in one auction , where people need to pick and buy only one. Some people think they get all 15 items for the price of one, although both in the auction title and description, I clearly state PICK ONE.

So on a 76 dollar purchase, Paypal keeps 2.50 for the buyer not reading. That's the buyers mistake.
What Can I do? Can I keep the paypal fees and return the balance through Paypal only . Or will ebay keep the 10% commission fee then? Ebay doesn't seem to have a partial refund as an option.
I don't have a store so I can't list 15 items separately.

Choice listings are against ebay policy.

Offering a choice of different products in a single listing is not allowed.

https://www.ebay.com/help/policies/listing-policies/search-browse-manipulation-policy?id=4243

inhawaii · ‎06-22-2020

@mcguyver! wrote:
I've been selling for 20 years, but recently it seems that people don't read the auction title and/or description .

You are incorrect sir. This has been going on for years. 😉

Highway Patrol - Junior Brown

asdbsir_0 · ‎06-22-2020

You can't list "pick and choose" auctions, you either need to run one listing for each item or you might be able to get away with a variation listing... In accordance with ebay policy your item(s) must match both pictures AND descriptions so when a buyer sees FIVE things in a picture and then receives only one, you are lucky they all cancelled before you shipped.

coolections · ‎06-22-2020

@mcguyver! wrote:
I list 15 very similar items in one auction , where people need to pick and buy only one. Some people think they get all 15 items for the price of one.

That's you problem. Don't do that and I believe it is also against Ebay policy for doing such a thing. By listing 15 items in one listing instead of 15 different listings you are avoiding fees.

mcguyver! · ‎06-23-2020

So it looks like I need to change what I'm doing.
I can create listing variations according to this link. https://www.ebay.com/help/selling/listings/creating-managing-listings/creating-listings-variations?i.... I just need to have the correct picture for the part selected. I 've bought things this way, in particular with different sized or width, or color sneakers.

iart · ‎06-23-2020

Aside from what others are saying, people using their phones have a hard time seeing all the item info. At this point, I think the great majority of people are buying from their phones. You have to adapt to this reality.