eBay

alwaysthelowestprice · ‎10-13-2022

So a buyer purchased an item from me and I mistakenly shipped him the wrong item. They were almost identical but different models. He opened a Paypal dispute for "item not as described". I reached out to him to apologize and try and make it right. I told him to start a return on the order, and re-purchase the correct item from me so I can ship it right away. He needs it for a birthday this Sunday. I even told him I'd give him a $25 discount for the screw up. This is a $200 item. He told me he wants me to just ship him the replacement with a label for the other one to be returned. Knowing this was a bad decision on my part I told him I would do that but he needs to close the dispute with Paypal first. He told me Paypal won't let him close the dispute until I ship the replacement. This doesn't sound right to me. I'm starting to think he's trying to get over on me. How would Paypal even know I shipped the correct item to him if I'm just shipping it without going through eBay? Please help I don't know how to resolve this.

lovedolphin11 · ‎10-13-2022

I’m not a pro on this but following the rules of eBay -PayPal always work. So follow the rules, let him return the item and refund his money

southern*sweet*tea · ‎10-13-2022

@alwaysthelowestprice

When a buyer does a dispute through Paypal, THEY are required to RETURN the item back to the seller before getting a refund, no matter the reason for the dispute. If they never return the item, Paypal will eventually close the case out and your money will be released.

Do NOT, DO NOT, refund until you receive the first item back. Do NOT ship a replacement, period. The buyer should have opened a case through Ebay to get a return label, so either they are ignorant of Ebay's money back guarantee OR they have been blocked from using the money back guarantee due to abusing it.

Block the buyer here: https://www.ebay.com/bmgt/BuyerBlock This way they can't buy from you again.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

donsdetour · ‎10-13-2022

Return for refund.

Are you sure you sent wrong item??

Then if you have not placed em on your blocked bidders list: they can purchase the correct item.

onefootflipper · ‎10-13-2022

Here is my advice. Once a user opens a formal dispute or case of any kind they are dead to me. I'll take the return or refund the money, but they are immediately blocked and I will never ship them another item or sell them anything else ever again.

You don't want customers who open disputes. People who open one are likely to open another. Let those people be someone else's problem.

You want reasonable people who send you a message "Hey, I got the wrong sweater" or "My card got here but the mailman folded it in half".

If the sweater sold for $200 once then it will sell for $200 again you don't need it to go to the person who files a payment dispute as their first part of solving a problem.

alwaysthelowestprice · ‎10-13-2022

Thanks for the reply. So how does this work because when I click the dispute button via the email eBay sent me, there is only two options. The first option is dispute it by sending them evidence I shipped the right item and the second option is to send him a refund. I don't want to click that button if it's just going to automatically refund him. I have no problem refunding him I just want my item back at this point since it seems like we can't come to a reasonable agreement

alwaysthelowestprice · ‎10-13-2022

Yes definitely wrong item

mtgraves7984 · ‎10-13-2022

@alwaysthelowestprice wrote:
Thanks for the reply. So how does this work because when I click the dispute button via the email eBay sent me, there is only two options. The first option is dispute it by sending them evidence I shipped the right item and the second option is to send him a refund. I don't want to click that button if it's just going to automatically refund him. I have no problem refunding him I just want my item back at this point since it seems like we can't come to a reasonable agreement

@alwaysthelowestprice

So you have no option to approve the PayPal request? Sorry... it's been a long time since I had one, and I disputed it...

alwaysthelowestprice · ‎10-13-2022

I'm afraid to click the second option because I don't know if it's just gonna refund him without having him return it.

kensgiftshop · ‎10-13-2022

@alwaysthelowestprice wrote:
I'm afraid to click the second option because I don't know if it's just gonna refund him without having him return it.

Are you sure it's Pay Pal and not their credit card?

Usually with Pay Pal, they have to return the item before they get a refund.

Have a great day.

dryophelia · ‎10-13-2022

@alwaysthelowestprice

Don't do anything with the eBay dispute.
The buyer has ditched his eBay options when he opened a PayPal dispute.
As stated upthread (post 3), wait for the item to arrive and then refund.

mtgraves7984 · ‎10-13-2022

@dryophelia

How do you interpret what @alwaysthelowestprice sees (#9) regarding the next action? Will 'Accept...' generate a return?

ittybitnot · ‎10-13-2022

Thanks for the reply. So how does this work because when I click the dispute button via the email eBay sent me, there is only two options.

@alwaysthelowestprice

What you are describing is a "Payment Dispute". These can be made via the buyer's credit card or PayPal, etc, but are always named Payment Disputes regardless of the funding source. As a seller you would not know if it was made through PayPal unless the buyer told you.

Seeing as how you got the "one picture" option to contest the dispute, the buyer filed for "not as described". It is here you have to be a bit creative.

In hopes that eBay will actually forward your picture to the said payment processor, you need to include copies of any conversations you had with this buyer, especially with directions you gave on how to obtain a refund using the eBay system which the buyer refused to use. You could also purchase a return label (on your dime) and send it to the buyer now, and include a copy of that in your document you are going to save as a jpg. to enter into the case.

The reason for this is, now that the Payment Dispute is filed, eBay will not require a return of anything as a condition of the buyer getting the refund in a PAYMENT DISPUTE. They will for an eBay claim, but not this. So there is a chance your money will be taken, and the buyer can keep the product as well.

As others have suggested, PayPal may require the buyer to return it, but unless you are certain the Payment Dispute was filed through PayPal (eBay won't tell you), you are taking your chances.

Come back if you need more assistance.

duffy4444 · ‎10-13-2022

@alwaysthelowestprice wrote:
... This doesn't sound right to me. I'm starting to think he's trying to get over on me. How would Paypal even know I shipped the correct item to him if I'm just shipping it without going through eBay? Please help I don't know how to resolve this.

@alwaysthelowestprice:

You're right - to me and my experience over the years, it sounds like he's trying to get over on you, whether or not it's your initial error. The story sounds familiar... kind of, "I need it right away!" (That's why I waited until the last possible moment to purchase it in the first place, leaving too much room for error).

As you already correctly offered, let him know he can immediately purchase the correct item for this supposed birthday this Sunday, and you'll overnight it to him. When he ships the first sweater back and you actually receive it, you'll be happy to immediately forward a full refund. Then after he purchases the correct one, put him on your BBL.

Just keep in mind that you're a candidate for a possible negative feedback, particularly since it was your initial error. I see no way to avoid that, other than the buyer taking you up on your very reasonable offer to make it good.

Cheers, Duffy