So I had a "Local Pick-up Only" Item listed for $25.00. Someone buys it and sends me an email telling me(not asking), to pack the item in a 3ft box(Its a 4 ft tall item), take it to UPS and ship it to their daughter in Las Vegas(they offered to pay). I tell them its a Local Pick-Up item and if they want it shipped it would be their responsibility - I get a "Cancel the Sale" request back. Sale is canceled, money is refunded, all is well. I look at my PayPal account today and see I WAS CHARGED .77 cents for a "PayPal Fee Reversal"... ARE YOU KIDDING ME?! So what do we need to do, start charging buyers a fee to cancel a paid item sale? Great...another way to alienate buyers.
ebay and PayPal act as though they are so worried about losing buyers - But what are ebay and PayPal doing to garner customer happiness? From what I see, they make sellers jump through "Firey Hoops" to combat minor and meaningless nuances, while not paying attention to many important things that are seriously off the track - They create a negative "us vs. them" venue - They create an ever-widening disparage between fairness in visibility and then turn around and increase fees - They come up with underhanded tactics to pilfer from sellers pockets - They steer buyers to items THEY want buyers to buy - They create a search that is so ridiculously unpredictable(leave out a word on some and you get 0 results, but match one word in others and get 2500 results(most being Asian)) - they throw fees like this "FEE REVERSAL" FEE(Is that even legal) back on the seller so we have to be the "bad guy" - and they back it all up by not backing up their sellers who are on the front line everyday(And this is to name only a few of the many).
These fees alienate buyers because eventually they are the ones who end up paying - ebay and PayPal set it up so the buyers blame sellers who try to recoup these riduculous and egregious pilferings. Its like the "Wait until Daddy comes home" scenario. The gall of these corporations is unbelievable and ever visible.
