Payment Hold prevents me from shipping item to buyer

[cubakahn]

How do I 

1. contact a human to assist me 

2. How do I refund the buyers money because I cannot ship the item as the payment is being held for two weeks

3. I have a stellar record for shipping and I do not know why the buyers funds are bing held for over two weeks.

[mam98031]

Here are some important links to areas you should really take the time to learn about as a new seller.

https://academy.ebay.com/student/catalog?locale=en


https://www.ebay.com/help/selling/selling/selling?id=4081

https://pages.ebay.com/seller-center/get-started/seller-fees.html

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105


And make sure you know this policy extremely well.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...