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PayPal does not get me cancellation fee back

I recent sold a Mac Book Pro on eBay. after buyer paid an hours,  the buyer open cancellation request over eBay said her(she) buy this item for mistake.  I  agreed eBay cancellation and refunded the fully payment. But PayPal does not refund  my $37.99 cancellation fee.  I am not the big seller on eBay, just simply want to sale my laptop. and now, I lost money without selling. what can I do???

Message 1 of 10
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PayPal does not get me cancellation fee back

Paypal will no longer return processing fees (2.9% + $0.30) when you refund a customer starting October 11, 2019.

 

New policy is not fair for sellers. Seller will lose more and more money when refund a customers.

 

PP does not care, if you no agree the new policy, PP  Said: "You can close your PP account" is PP a bigger Boss in world? don't understand.

Message 2 of 10
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PayPal does not get me cancellation fee back


@audiotech_wireless wrote:

and now, I lost money without selling. what can I do???


Aside from picketing in front of PayPal headquarters... nothing.

Pretty sad huh. I wonder how many sellers here actually make money with all this nickel and diming.

Message 3 of 10
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PayPal does not get me cancellation fee back

On higher value items it's way beyond nickel and diming imho
Message 4 of 10
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PayPal does not get me cancellation fee back


@pink.fish.rule wrote:
On higher value items it's way beyond nickel and diming imho

Yea, I know. I actually hesitated to use that term as I was typing because I know the OP lost almost 40 bux. So I guess it's 10 and 20'ing. 😞

 

So sad. PayPal absolutely does nothing different when a seller cancels a $10 item (gets to keep about 60 cents) vs a $1000 item (and keeps about $30). There should definitely at least be a maximum cap for fees retained.

Message 5 of 10
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PayPal does not get me cancellation fee back

That is why many sellers will no longer sell expensive items on Ebay as now they are getting it from both ends.

Message 6 of 10
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PayPal does not get me cancellation fee back

Anonymous
Not applicable

This news seriously dropped my jaw to the floor (yes, I'm a fairly green seller here). Take the .30 cent transaction fee, fine, but how is charging a percentage of a non-sale not theft? And since when was it acceptable for window shoppers to get away with breaking the glass? WOW.

 

Good to know we get to sweat it out on those larger priced listings... just incredulous.

Message 7 of 10
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PayPal does not get me cancellation fee back

isn't that the way of business. Nickel and diming their customers to death. Sorta like government. They come up with all kinds of ways to tax, fine,licence you to death. If they can name it, its a tax.

Message 8 of 10
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PayPal does not get me cancellation fee back

more difficulty. 

Message 9 of 10
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PayPal does not get me cancellation fee back


@jersey..authentix wrote:

isn't that the way of business. Nickel and diming their customers to death. Sorta like government. They come up with all kinds of ways to tax, fine,licence you to death. If they can name it, its a tax.


 

Except that WE are the government. PayPal is just a bunch of greasy MBAs checking the couch cushions for change.

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