PayPal Processing Fees for Covid 19 Order Refund

[midtownloft]

I'm not sure how prevalent this will become - but I had a Customer pay for an order but indicate concern about incorporating into her household.  I went ahead and refunded - better now than latter.  Of course, the PayPal processing fee was not returned.  Any idea if they will be revamping their procedures in light of the current situation.

[paul-shropshire]

This is PayPals new policy. You will not get it refunded.

[pburn]

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@midtownloft wrote:

Any idea if they will be revamping their procedures in light of the current situation.

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I've seen one thread on the discussion boards about it:

https://community.ebay.com/t5/Selling/Paypal-temporarily-refunding-fees-on-refunded-payments/m-p/307...

And a couple of mentions on the web; however, please note the second article cites the first article as a reference. Don't you love how that works?

https://dannydealguru.com/2020/03/21/paypal-temporarily-suspends-seller-fees-on-refunds/

https://www.doctorofcredit.com/major-change-to-paypal-refund-policy-processing-fees-wont-be-refunded...

On the other hand, I could find no reference to this change on PayPal's website. Maybe someone else can weigh in on it?

[midtownloft]

Thank you for the info - unfortunately, totally expected.  

Best wishes.

[pinksakura2000]

Yes i have the same problem too. Paypal keeps the fees on refunded eBay transactions.