eBay

jwsherman · ‎01-21-2023

So my buyer offered to pay the return shipping of an item that was automatically approved for return by eBay because the item was damaged during shipping and did not work because of the damage. Fair enough. I issue the shipping label and it makes it way back to me. I inspect the device and send him the purchase price-shipping back to me as we agreed. He is totally cool with the refund. I don't know how to tell him what he needs to approve, even where to look for the information. I need him to accept the return. He has looked but i don't know where to send him. He is not concerned, but I am. I don't think this will cause any knocks on me or him, but i fear that it might. I've googled and, in these forums, either the answer is old or does not quite cover the details of my current predicament. Can someone please point me in the right direction?

onlinecentral · ‎01-22-2023

I don't know how to tell him what he needs to approve, even where to look for the information.
Your buyer should be able to print the label from these 2 links.

From the buyer's perspective

Purchase History
https://www.ebay.com/mye/myebay/purchase

Returns and Cancelled
https://www.ebay.com/mye/myebay/v2/purchase?page=1&moduleId=122166&mp=purchase-module-v2&type=v2&pg=...

From the seller's perspective. You can monitor the return progress with these links.

Seller Hub
https://www.ebay.com/sh/ovw

Returns
https://www.ebay.com/sh/ord/return

Requests and Disputes
https://www.ebay.com/sh/resolutions

mtgraves7984 · ‎01-22-2023

"So my buyer offered to pay the return shipping of an item that was automatically approved for return by eBay..."

@jwsherman

Actually, the Return was automatically approved because you offer Free Returns. I assume (and hate that I have to) that you were able to deduct the shipping cost from the full refund due to your TRS and Return policy, correct?

Well, however it has played out so far... Free Returns means free to your buyer. And in any 'Damaged' instance, the buyer's return shipping cost would be on the seller.

What reason did the buyer cite for the claim? If a SNAD reason, maybe the buyer can't approve (and close) the Return.

Sit tight for posters who might have experience with this.

pjcdn2005 · ‎01-22-2023

If the buyer's return stated that the item was damage then you are supposed to refund them in full and pay for the return shipping. Afaik there is no setting for the buyer to say that they 'approve the refund'. I'm also not sure if there is a way to close the return now at the buyers end.

This is an unusual situation that is not really fair to the buyer. Why should they pay for return shipping when the item was damaged in shipping? As the seller is was your responsibility to pack well enough so that the item didn't get damaged and/or to buy insurance. The buyer shouldn't be out any money. I realize that they agreed but paying shipping for something they didn't keep can't be a positive customer experience.