eBay

bio-tchr · ‎05-07-2017

Are sellers protected by PayPal for packages that don't make it to their destination? I have my proof from USPS that I sent a package to New Caledonia and sent the tracking number to the bidder. Package sent April 17th. It can take forever for packages to make it to the destination and I have never had any problems. But should this package never make it to the buyer, am I protected against losing my money (along with the item)? Thank you for any help.

llllady · ‎05-07-2017

Here's the link to PayPal's Seller Protection Program:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

“It took me quite a long time to develop a voice, and now that I have it, I am not going to be silent” ― Madeleine K. Albright

Great! 45.8% down over the same time last year with 2x+ items listed. Are you impressed? I'm certainly not!

Anonymous · ‎05-07-2017

If you ship USPS do you get insurance from them at time of shipping? You should...it's your first real line of protection. I'm not 100% on Paypal but as for Ebay...if an item is lost (in shipping) before a buyer ever gets it? The seller usually gets to eat the loss. Like I said, insuring with the shipping is your best bet - 96

keithharrierenterprises · ‎05-07-2017

@bio-tchr wrote:
Are sellers protected by PayPal for packages that don't make it to their destination? I have my proof from USPS that I sent a package to New Caledonia and sent the tracking number to the bidder. Package sent April 17th. It can take forever for packages to make it to the destination and I have never had any problems. But should this package never make it to the buyer, am I protected against losing my money (along with the item)? Thank you for any help.

it is a law that says the seller must make sure the buyer gets the item they paid for, no matter where you sell it: whether that is a marketplace or your own site.

tracking can protect you 100% if it shows delivered. However, if the item got lost, then each carrier has things in place after a certain amount of time to recover from them for a lost package.

for instance USPS requires 21 days before you can do the lost pacage deal. but to be compensated from USPS you have to either paid insurance or at least priority

but it caries by carrier.

Most buyers will give you some time if the tracking moved and its obvious that something happened mid shipment. They know u dont own the shipping carriers. As long as u answer quickly and let them know you are keeping an eye on it, most buyers are pretty cool.

shipping carrier problems are very rare. but they do happen.

klassic*kids · ‎05-07-2017

@bio-tchr Sorry to hear the package hasn't made it to the buyer yet. Suggestion: to the usps.com site and inquire about it using the tracking number. This is said to sometimes shake the missing item loose. Worth a try. Good Luck.

Happy 2018! May this upcoming year be a prosperous one!

bio-tchr · ‎05-07-2017

Thank you for your reply. The tracking to New Caledonia isn't followed by USPS for some reason like with other countries. So even with the proof that I sent the package tracking can't help here. I'm hoping the bidder will be patient and not give me a negative or request his money back. I could see that happening. Then I could be out my item and money.

luckythewinner · ‎05-07-2017

@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for

Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.

keithharrierenterprises · ‎05-07-2017

@luckythewinner wrote:
@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for
Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.

the seller is still required by law to have the recipinet recieve their package. brush up on your law. there are many college business books at your local library.

or get the degree at a university. either one will teach u

luckythewinner · ‎05-07-2017

@keithharrierenterprises wrote:
@luckythewinner wrote:
@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for
Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.
the seller is still required by law to have the recipinet recieve their package. brush up on your law. there are many college business books at your local library.

I have brushed up.

The law says the seller is responsible - it does not say that he is required to deliver.

A retailer who runs out of stock and refunds a buyer has not broken the law.

a_c_green · ‎05-07-2017

@keithharrierenterprises wrote:
@luckythewinner wrote:
@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for
Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.
the seller is still required by law to have the recipient receive their package. brush up on your law. there are many college business books at your local library.

or get the degree at a university. either one will teach u

I think it would be helpful if you would just give us a quick cite to the actual law you are referring to here.

Under eBay's terms, if the seller cannot provide a tracking number showing a Delivered status to the buyer's City and ZIP, the buyer can receive a full refund.

In this particular case, New Caledonia is a French territory, and while France is a member of the e-DELCON countries, which should normally provide Delivery Confirmation for First Class International or higher, I'd say it's very possible that New Caledonia itself doesn't share the same international data exchange for tracking. The seller may end up having to reimburse the buyer for this one.

To the OP: What was the last tracking scan you saw for your package, and where was it at that time?

keithharrierenterprises · ‎05-07-2017

@luckythewinner wrote:
@keithharrierenterprises wrote:
@luckythewinner wrote:
@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for
Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.
the seller is still required by law to have the recipinet recieve their package. brush up on your law. there are many college business books at your local library.
I have brushed up.
The law says the seller is responsible - it does not say that he is required to deliver.
A retailer who runs out of stock and refunds a buyer has not broken the law.

@luckythewinner please read the OP's original post and his subject "Are sellers protected by PayPal for packages that don't make it to their destination? I have my proof from USPS that I sent a package to New Caledonia and sent the tracking number to the bidder. Package sent April 17th. It can take forever for packages to make it to the destination and I have never had any problems. But should this package never make it to the buyer, am I protected against losing my money (along with the item)? Thank you for any help."

copper.boom · ‎05-07-2017

@bio-tchr wrote:
Thank you for your reply. The tracking to New Caledonia isn't followed by USPS for some reason like with other countries. So even with the proof that I sent the package tracking can't help here. I'm hoping the bidder will be patient and not give me a negative or request his money back. I could see that happening. Then I could be out my item and money.

If you haven't heard from the buyer I wouldn't worry just yet. They may have even received the package already. "No news is good news."

AC Green provided some good info above as to why the tracking may not extend to the buyer's location.

luckythewinner · ‎05-07-2017

@keithharrierenterprises wrote:
@luckythewinner wrote:
@keithharrierenterprises wrote:
@luckythewinner wrote:
@keithharrierenterprises wrote:
it is a law that says the seller must make sure the buyer gets the item they paid for
Non-delivery in itself does not break any laws, especially when it is due to circumstances outside the seller's control. The seller is still liable, but no law has been broken.
the seller is still required by law to have the recipinet recieve their package. brush up on your law. there are many college business books at your local library.
I have brushed up.
The law says the seller is responsible - it does not say that he is required to deliver.
A retailer who runs out of stock and refunds a buyer has not broken the law.
@luckythewinner please read the OP's original post and his subject "Are sellers protected by PayPal for packages that don't make it to their destination? I have my proof from USPS that I sent a package to New Caledonia and sent the tracking number to the bidder. Package sent April 17th. It can take forever for packages to make it to the destination and I have never had any problems. But should this package never make it to the buyer, am I protected against losing my money (along with the item)? Thank you for any help."

I wasn't responding to the OP's post.

I was making a very specific point in response to your statement in post 4 that said "it is a law that says the seller must make sure the buyer gets the item they paid for".

That is why I quoted your post, and not the OP's post.

I simply pointed out that the law does not say the seller must make sure anitem is delivered, it simply says he is responsible if it is not delivered.

I'm sorry that you are having such a hard time with this.

couldabeenworse · ‎05-07-2017

I simply pointed out that the law does not say the seller must make sure anitem is delivered, it simply says he is responsible if it is not delivered.

"the Law" doesn't even say that.

Regardless, these cases aren't settled in court. They are resolved by eBay, PayPal or the credit card issuer, all of whom will find in the buyers favor if seller can't show delivery. None of those entities protects the seller from such loss; he is expected to take it up with the carrier.

a_c_green · ‎05-07-2017

@bio-tchr wrote:
Thank you for your reply. The tracking to New Caledonia isn't followed by USPS for some reason like with other countries. So even with the proof that I sent the package tracking can't help here. I'm hoping the bidder will be patient and not give me a negative or request his money back. I could see that happening. Then I could be out my item and money.

Just to clarify: have you in fact heard from your buyer about his package? If you haven't, don't assume the worst. Some buyers just don't leave feedback, or wait for you to do it first.

This link here:

http://pe.usps.com/text/imm/immc2_022.htm#ep2899642

...is a USPS list of the countries currently supporting e-DELCON service for Delivery Confirmation on First Class International packages.

That's in a perfect world, though; some countries have a better record of reporting back than others, and ultimately it can come down to whether the local carrier in that country actually has a scanner on him. If he doesn't, you'll never get official confirmation of the delivery. You're going one step further, too: while France is an e-DELCON member, New Caledonia is described in Wikipedia as a "collectivity" of France, and is actually less than 1000 miles from Australia.

So basically, I wouldn't want to guarantee that you're going to get Delivery Confirmation on this one. Although the e-DELCON countries include France (and Australia, for that matter), I think New Caledonia might be a bit of a stretch. Tell us what your last tracking scan said, and where it came from.