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Out of Stock Feature Glitch

My eBay listings are not ending when they run out of stock, they stay active with zero quantity.   The out-of-stock option is NOT checked under selling preferences.  I also cannot bulk end the listings with zero quantity (check multiple, click actions -> end) as it gives me the error: 

 

  • This feature cannot be used with this item because the listing has ended.

eBay customer service did not have an answer for me.    Any ideas? 

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