Order came through with 0 shipping instead of UPS Calculated.

[retro-bot]

Just had to cancel an order that should have had UPS Ground calculated, but instead was $0.  Anybody else experience this?

[brightlightbookseller]

It was calculated shipping in our case, we did have the box size and all other details filled out, and no, it was within the US where we definitely have the shipping set up for.

[mam98031]

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@brightlightbookseller wrote:

Wasn't the case in this instance, though it could of course be different than the OP's issue.  Just an order to someone in the States (we're also US-based).

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Before I was in EIS.  On all my listings I stated what the shipping was for Canada, Australia and the UK.  If an international buyer purchased one of my items and they were not having it shipped to one of those three countries, then I would have to send them an invoice with the shipping charges so they could pay.

[wastingtime101]

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@retro-bot wrote:

We have had a handful of orders that we couldn't send invoices lately, and the plant stand was definitely one of those.  Send invoice would just get a generic red error page.  Happened mostly last week, at the same time there was something else not working correctly that we can't exactly recall but had said that the invoices not working were probably part of a larger issue with Ebay.  

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Hey @retro-bot. I've seen some sellers report an issue where they sent an invoice with a shipping cost and when the buyer paid there was no shipping. I haven't followed the issue closely so I'm not sure if the cause/resolution has been identified yet. I would report that order # to eBay and ask them to file a tech ticket. You can use the phone or chat option here:

https://www.ebay.com/help/contact_us?id=4002&st=10

Invoices can create problems even when they're functioning correctly, so don't send them unless you have to make an adjustment, for example combined shipping costs or adding another shipping method the buyer requested.

eBay sends out payment reminders to buyers automatically. Sending invoices is a duplication of efforts and clogs the buyer's inbox.

Sending an invoice locks in the shipping cost. That could have a big financial impact on someone that uses calculated shipping. The shipping price gets locked in based on the buyer's default location, but if they change the address at checkout to have that item shipped to Mom across the country, that shipping cost can change by leaps and bounds and seller is out the $$.

Finally, sending an invoice resets the clock on when an order can be cancelled for non-payment when sellers handle UPIs manually. The automated system will cancel based on the seller's settings regardless of sending an invoice, but when you use the manual process and an invoice is sent it resets the clock, giving the buyer an additional 4 days before the system will let the seller cancel.