Ok now what do I do? Buyer issues.

[thegaragesalejunkies]

So I have an item that sold earlier today, and the winning bidder is one who had sent me three prior messages (all at the same time) asking if the item would arrive to him before august.  I stated that I would ship right after payment was recieved, or the next morning if it was after business hours, and that there was an estimated delivery date that could be found in the listing under the bid box.

No big deal, and that same person ends up winning the auction.  Then I recieve a message stating that "I know I had the winning bid but I can't pay for it because I thought I wasn't going to have the winning bid; so you can cancel it and resell the item, sorry" (Paraphrasing for their privacy, but exact reasoning.)

So pretty much, I could have sold it to one of the two other bidders, but you felt the need to place a bid you didn't intend to honor and I'm supposed to be ok with having to relist and wait, not to mention hoping that the other bidders still find it??

So what can I do in this situation? IS there anything I can do as a seller without causing myself more trouble?

[sam9876]

File the UID.

[cherry*fizz]

I would just cancel it, buyer's request, block them and move on. I don't know if there is a way to report them or not, I'm sure someone else will have that answer. At this point you can't force them to pay, and they are a jerk buyer which is why I would block them from future bids. I think you can offer it to your next highest bidder. Hopefully this person will learn to not bid just for fun or "not thinking they are going to win" (what??!?!). Probably better to get rid of them now, they sound like a problem in the making. 

edit: Ah, yes, the Unpaid Item Dispute. How did that slip my mind. Can you even cancel an auction win or is that just for BINs? I am losing my dang mind tonight. I should just not post any more.

[emerald40]

You can wait 2 days, file unpaid, and then close after 4.

Ebay allows you to block those with 2 or more unpaid strikes, so if he has done it before or will do it again, then he would be blocked from buying from many sellers here.

But if it were me, I would just cancel using buyer requested.  You will get your fees back.  No penalty.  Be done with it quickly.  And be sure to block him.

[ed8108]

Cancel transaction:   Buyer request

Place buyer into your Blocked bidder list.

[missjen831]

Just oblige the bad buyer and cancel since they asked. Negative feedback will be removable. File the UID and they can pay & leave negative feedback and hit you with a false SNAD. 

[turquoisetulips]

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@thegaragesalejunkies wrote:

So I have an item that sold earlier today, and the winning bidder is one who had sent me three prior messages (all at the same time) asking if the item would arrive to him before august.  I stated that I would ship right after payment was recieved, or the next morning if it was after business hours, and that there was an estimated delivery date that could be found in the listing under the bid box.

No big deal, and that same person ends up winning the auction.  Then I recieve a message stating that "I know I had the winning bid but I can't pay for it because I thought I wasn't going to have the winning bid; so you can cancel it and resell the item, sorry" (Paraphrasing for their privacy, but exact reasoning.)

So pretty much, I could have sold it to one of the two other bidders, but you felt the need to place a bid you didn't intend to honor and I'm supposed to be ok with having to relist and wait, not to mention hoping that the other bidders still find it??

So what can I do in this situation? IS there anything I can do as a seller without causing myself more trouble?

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So this buyer was just bored one day and decided to bid with no intention to pay ? Sounds like the same thing that happened to me a few years ago . The only difference was my buyer  kept outbiding others    on 137 of my necklaces  but never had any intention of paying for any of them .  I had already wrapped them , boxed them and then waited for nothing . The e bay rep I spoke to said she'd never seen a buyer purchase that many items and not pay for a single one  . It caused a huge headache especially with my sellers fee's . E bay assumed I had been paid on all that and billed me accordingly . It took days to straighten it out . I believe my non payer got suspended   and I believe that's what needs to happen to yours . Tulips 

[the*dog*ate*my*tablecloth]

I would cancel with bidder requested then send a second chance offer to one of the underbidders if they don’t have it blocked 

[fashunu4eeuh]

Yes, as others advised, cancel as buyer requested, then send a Second Chance Offer to the next underbidder. Below is a link to the policy with instructions on what to do should you need it.

https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142

[nkpina2014]

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@thegaragesalejunkies wrote:

So I have an item that sold earlier today, and the winning bidder is one who had sent me three prior messages (all at the same time) asking if the item would arrive to him before august.  I stated that I would ship right after payment was recieved, or the next morning if it was after business hours, and that there was an estimated delivery date that could be found in the listing under the bid box.

No big deal, and that same person ends up winning the auction.  Then I recieve a message stating that "I know I had the winning bid but I can't pay for it because I thought I wasn't going to have the winning bid; so you can cancel it and resell the item, sorry" (Paraphrasing for their privacy, but exact reasoning.)

So pretty much, I could have sold it to one of the two other bidders, but you felt the need to place a bid you didn't intend to honor and I'm supposed to be ok with having to relist and wait, not to mention hoping that the other bidders still find it??

So what can I do in this situation? IS there anything I can do as a seller without causing myself more trouble?

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Two things happen if you refuse to cancel the buyer's request:

1) The buyer pays you, receives the item, then wants a return and files a SNAD. You just paid to ship him the item, and paid to ship it back knowing the buyer never wanted it in the first place. 

2) The buyer pays you, receives the item, then files a SNAD. The buyer wins his case and never sends the item back. You just paid to ship the buyer the item, lost the item, and your money. 

It's a sad world, but buyers can and will leverage the above to their advantage. You can't force a buyer to pay; but as a seller, if you don't ship what's paid for, you get dinged and probably negative feedback. The worst thing that happens to a buyer is that you report them and block them. Blocking is largely meaningless (might as well go count the grains of sand at the beach), and reporting only does anything if the buyer repeats the behavior numerous times to establish a pattern.

Good luck out there! 

[thegaragesalejunkies]

Thank you all for your help!

As much as I want to report the buyer, I am afraid most of you are right and I would just end up with a neg from the guy.  So I went ahead and canceled at buyers request, blocked him, and gave a second chance offer to the back up bidder.  It floors me that buyers can get away with stuff like this, but I suppose it is not worth the trouble.  Thank you all again!

[the*dog*ate*my*tablecloth]

Buyers are used to being able to change their mind. They empty their shopping cart or return things to the store. Most don't give it a second chance, it's the way the world works today.

I think of a non-payment with communication as an early return with fewer issues. The sooner you can get a buyer out of a transaction they don't want the better. 

The courts and business are all about mitigating damages (limiting the cost of behavior). By closing something out early instead of trying to punish a grown adult, you are mitigating damages and moving on to sell more stuff.

[cynthealee2]

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@the*dog*ate*my*tablecloth wrote:

Buyers are used to being able to change their mind. They empty their shopping cart or return things to the store. Most don't give it a second chance, it's the way the world works today.

I think of a non-payment with communication as an early return with fewer issues. The sooner you can get a buyer out of a transaction they don't want the better. 

The courts and business are all about mitigating damages (limiting the cost of behavior). By closing something out early instead of trying to punish a grown adult, you are mitigating damages and moving on to sell more stuff.

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😉 no matter how hard we wanna smack em with a rolled up newspaper and tell them "bad boy" in the long run it doesn't do any good or they would have learned it growing up.

[oz_in_ohio]

As the buyer messaged you to start with and then after winning the item wantded to back out, you can wait 48 hours and then send a non payer alert which will place a strike on their ccount and show ebay what they do.... Then once th time has expired, you can reclam your fees back....Make sure you block that buyer and tell other people you know in ebay about him/ her so they dont get hasseled either...This can  go further but it is up to those other people.... You cannot do it in the community pages but you can warn other sellers you know. It may help if you know other sellers overseas like i know in australia to block them as well...That way they will need a new isp adress and have to buy a new computer.... They may think better next time around...As you can see it can escelate rapidly....I am sure there are other sellers or buyers out there with other ideas for you......

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That buyer asked you if it could arrive before August and your reply to that was simply you cannot control the post office. If they want it so fast then they should buy an airplane ticket and meet you in the capital city here you are so you can hand deliver it...Make sure a photo is taken of them receiving it from you so you can send a message to them and place the picture as an attachment for ebays records because there will be no tracking number... Hope i have helped

OIO

[the*dog*ate*my*tablecloth]

If the OP files a UID the buyer can pay, file a false SNAD and get their money back with the OP paying shipping both ways and maybe earning a defect and a negative.

Meanwhile the buyer can just get a new id and that NPB block will do nothing.

We're fully cooked adults dealing with fully cooked adults. Spanking will not work and will hurt the spanker far more than anyone else.