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Offers and asking for free shipping messages.......

Should I put a message in my listings stating "don't send me any offers" and "no I can't ship something for free"?  It has got to a point where every single day, multiple times a day that I am getting messages to lower a price or if I could ship something cheap.  Mind you, 100% of the time, someone comes along and just buys what I am selling that someone previosly tried to get at a much cheaper price with some crazy offer.......

I ignore every offer message and every "can you ship for free" (I love when they tell me they will pay for it right away..........you're darn right you would have to pay right away I tell myself, but you are still going to have to pay for shipping).

 

Anyway, would a nicely worded message work or has it worked for anyone else?  I'll work with someone if they are buying multiple items or if they have bought from me before, but I do not owe a one-time shopper a steep discount or "free shipping" which is not free whatsoever to me........

 

(I'll add that I have close to 2000 items listed in total on here......98% is listed as "Buy It Now" only).

Message 1 of 73
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Offers and asking for free shipping messages.......


@jason_incognito wrote:

 ”...Why is the standard response around here is to scream NO! GO AWAY! YOU'RE BOTHERING ME! TAKE YOUR MONEY ELSEWHERE!”


@jason_incognito You make a very good point and you are correct that any interest from a potential buyer is an opportunity to make the sale. 

 

I have accepted a few offers here or there. Interestingly, often enough the buyer didnt follow thru after making an offer i accepted. 

 

But that’s not what the OP was asking, he wants to limit unsolicited offers and did not inquire about how to close the sale or how to use the opportunity to make a sale. But i appreciate your point of view because sometimes why we are here gets buried beneath the what-when-how’s of ebay.

Message 16 of 73
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Offers and asking for free shipping messages.......

So often we scream no and get away because we get way too many stupid requests. They ask for things almost for free. Ebay has some buyers thinking free shipping really is free for sellers too. I get every pity story there is. Years ago when I was selling I might get one or two a month. Before Christmas I had a lot more listed and was getting three or four a day. I wouldn't mind so much if they were decent offers. Example: Jewelry Lot &17.00 plus free priority shipping. Offers of $2.00, $1.50, $4.00 to name a few. Could they buy just this one piece for $1.00 free shipping included of course? I try to be polite to all buyers but after awhile you really do want to scream. 

Message 17 of 73
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Offers and asking for free shipping messages.......


@tina06457 wrote:

So often we scream no and get away because we get way too many stupid requests. They ask for things almost for free. Ebay has some buyers thinking free shipping really is free for sellers too. I get every pity story there is. Years ago when I was selling I might get one or two a month. Before Christmas I had a lot more listed and was getting three or four a day. I wouldn't mind so much if they were decent offers. Example: Jewelry Lot &17.00 plus free priority shipping. Offers of $2.00, $1.50, $4.00 to name a few. Could they buy just this one piece for $1.00 free shipping included of course? I try to be polite to all buyers but after awhile you really do want to scream. 


I agree. And I see nothing wrong with getting annoyed or bothered by unsolicited or low-ball offers. It’s all in how you respond to them. Just be calm & tactful. Sometimes silence is golden right? I got a lowball offed last night, my BIN price is $110 and I got an offer is $55. That’s, to me, a lowball offer and I won’t sell the item that low, not right now. The selling fee is 20%. Do I expect the buyer to know the venue takes 20%? No. They may know it, if they sell there or have sold there (I didn’t bother to look). IMO it was a ridiculous offer—my price is $110 and if I accepted the offer I would walk away with $44! But that’s not the buyers problem and it’s not something I expect the buyer to know so while I found the offer ridiculous, I quietly countered at $100 to let them know their offer was way too low & I didn’t include a message.



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 18 of 73
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Offers and asking for free shipping messages.......

OP, include your shipping price in your Buy It Now price and then offer free shipping. That way you will not the question every day asking if you'll ship for free.

Message 19 of 73
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Offers and asking for free shipping messages.......


@swenson8781 wrote:

The bottom line is if the buyers could REALLY get the item for cheaper somewhere, they would.  But they cannot, so they send you a message hoping that you will bend.  And like another stated, people will always try, they have nothing to lose by trying/asking.

 

My best advice is leave your shipping the way it is, and simply accept that you will have to respond to the messages.  A simple message with 'dear buyer, sorry but I don't offer free shipping' and/or 'dear buyer, sorry but I'm not currently accepting offers on my items' should do it.

 

But I would take the time to respond to the messages, and I read somewhere (no idea where or when), that responding to messages within 24 hrs is important.

 

 

With all due respect, that is what buyers may not understand~that they do have something to lose by asking.  They can lose the ability to purchase the item at any price~or any other item that seller has listed, ever again~so they have a great deal to lose.

 

Then you see threads pop up how the buyer was blocked for no reason when the seller may simply have decided, based on that communication, that this was someone they did not care to do business with, as is their right.

 

Message 20 of 73
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Offers and asking for free shipping messages.......

Another way of looking at this question just occurred to me: Suppose you walked into a brick & mortar store and the first thing out of the storekeeper's mouth was, "I'm sorry, but if you're here to research the product so you can buy it for cheaper online from someone else, I'm going to have ask you to leave."

 

This is something that happens all the time, and it annoys retailers all the time. But what are you gonna do? If you don't at least give your buyers the benefit of the doubt, the good buyers will go (to use Gumball Watterson's immortal phrase) "What in the what??" and leave. And never come back. And the bad ones may decide to troll you just to be jerks about it, because you've just demonstrated that you can be trolled.

Message 21 of 73
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Offers and asking for free shipping messages.......

Personally, if the best offer isn't in the listing I recommend declining the offer and putting the person making it on your BBL.

 

If, however, you decide to entertain Best Offers, I would suggest that you read the offer carefully before accepting it.  If the one making the offer attaches any conditions to an offer that you do not like, decline or ignore the offer.  You can also counter offer if you choose but they will probably come back with the same request for free shipping so make sure your counter offer is enough to more than cover the shipping cost.

 

Of course, eBay's Best Offer system has always warned those making offers that the offer is on the item price only, but still people try to slip things in.  I've heard that eBay was going to let those people add some terms of their own.  In that case my recommendation would be to not use Best Offer at all.

"It is an intelligent man that is aware of his own ignorance."
Message 22 of 73
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Offers and asking for free shipping messages.......

I do free shipping.  I do not have best offer turned on.

 

I get offers that want the item cheap (75% off)  plus free shipping...and proceed to tell me I can ship it in an envelope for 34 cents.

 

Not gonna happen.  Too many other buyers compliment my excellent packing. 

 

I just ignore them.

 

Message 23 of 73
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Offers and asking for free shipping messages.......


@jason_incognito wrote:

You have someone who is showing interest in your item, who sends you a message. Why not turn that around and try and make a sale? Even if maybe only a quarter bite, that's still more sales.

 

You could send back an email tellingthem how great it is and how confident you are that it will sell at that price. Show them that there is value in your stuff.

 

As for the shipping, something like "I understand how much shipping costs, but rest assured that I only charge what it costs to ship this to you. The post office gets the shipping charge, not me"

 

But why is it that all too often the standard response around here is to scream NO! GO AWAY! YOU'RE BOTHERING ME! TAKE YOUR MONEY ELSEWHERE!


Because ebay has made it all too easy for a buyer to scam and all too impossible for a seller to protect themselves.  If a buyer wants to negotiate before the sale, it has been my experience that they will continue to do so after the sale - and always at a loss to me.

 

My solution is to immediately block the buyer before I do anything else.  Sometimes I send a message that my price is firm, but usually ignore.  A bottom feeder isn't interested in an explaination, nor do they deserve one.  They just want my item at as little cost to them as possible and they don't care how their supplier ends up, because there are so many others on ebay.

 

My New Years resolution for ebay is that if I can't afford to lose the money, it isn't getting listed on ebay.

(*Bleep*)
Message 24 of 73
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Offers and asking for free shipping messages.......

@7606dennis


@7606dennis wrote:

Personally, if the best offer isn't in the listing I recommend declining the offer and putting the person making it on your BBL.

 

If, however, you decide to entertain Best Offers, I would suggest that you read the offer carefully before accepting it.  If the one making the offer attaches any conditions to an offer that you do not like, decline or ignore the offer.  You can also counter offer if you choose but they will probably come back with the same request for free shipping so make sure your counter offer is enough to more than cover the shipping cost.

 

Of course, eBay's Best Offer system has always warned those making offers that the offer is on the item price only, but still people try to slip things in.  I've heard that eBay was going to let those people add some terms of their own.  In that case my recommendation would be to not use Best Offer at all.


My last buyer who made an offer, when I went to accept it had new wording.

There was no "item price only" it now said item and conditions of the offer.

It may have been a beta test, it was running 50/50 some old wording, some new.

lol  I wish I were getting offers, it's dead around here.

Message 25 of 73
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Offers and asking for free shipping messages.......

I don't use best offer, but still like the OP get numerous messages with offers or request for free shipping which I usually only offer on books on a separate account devoted entirely to books. 

 

I ignore any such emails.  And no I would never put a message in my listings saying that I don't accept offers or offer free shipping.   There are far too many sellers that have long negative terms of sale in their listings already.  

 

By the way that "free shipping" is going to cost more for those that use the postal system come Jan. 21.  

Message 26 of 73
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Offers and asking for free shipping messages.......


@kathieskorner wrote:

 

By the way that "free shipping" is going to cost more for those that use the postal system come Jan. 21.  


Yup, ebay's next fee hike.

(*Bleep*)
Message 27 of 73
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Offers and asking for free shipping messages.......

 If I feel that the profit is still good for me and I want to "move" it - I may just provide a free shipping or go with a lower price.  Unless the offer is way too low, or my price is already on the bottom, then I will just say no and move on.

Message 28 of 73
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Offers and asking for free shipping messages.......


@sockmonkeydave wrote:

@7606dennis


@7606dennis wrote:

Personally, if the best offer isn't in the listing I recommend declining the offer and putting the person making it on your BBL.

 

If, however, you decide to entertain Best Offers, I would suggest that you read the offer carefully before accepting it.  If the one making the offer attaches any conditions to an offer that you do not like, decline or ignore the offer.  You can also counter offer if you choose but they will probably come back with the same request for free shipping so make sure your counter offer is enough to more than cover the shipping cost.

 

Of course, eBay's Best Offer system has always warned those making offers that the offer is on the item price only, but still people try to slip things in.  I've heard that eBay was going to let those people add some terms of their own.  In that case my recommendation would be to not use Best Offer at all.


My last buyer who made an offer, when I went to accept it had new wording.

There was no "item price only" it now said item and conditions of the offer.

It may have been a beta test, it was running 50/50 some old wording, some new.

lol  I wish I were getting offers, it's dead around here.


Yep, eBay removed that warning years ago and in the last few months, despite repeated requests to make it clear to the buyer that the offer is for the item price only and shipping is NOT negotiable, they quietly added a blurb on the sellers end that says by accepting the offer you are agreeing to any terms set by the buyer! 



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 29 of 73
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Offers and asking for free shipping messages.......

I would be tempted to reply thus...

 

"I asked with all the major carriers, and none of them offer any sort of free shipping service; so I am unable to do so either.  However, if you are doing this for the purpose of maximizing eBay Bucks, I can add the shipping and handling cost to the item price, and then call it "free" shipping."

If it works, sell it. If it works well, sell it for more. If it doesn't work, quadruple the price and sell it as an antique.

-- Ferengi Rule of Acquisition #80
Message 30 of 73
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