Odd paypal dispute- what should I expect? this guy scamming me?

[americana-jewels]

So, I sold an item a week or so ago, over $1000, the buyer was a brand new ebay member with zero feedback. I mean a new member that day. The Buyer received the item and the next day opened a dispute throuh paypal, (for some reason, did not use ebay.)

The DIspute is an 'item not as described' and in the buyer's comment, he simply entered: "Item damaged". and he offered nothing else.

So, I answered through paypal message, "What is the damage?"

And more than a day later, the buyer has not yet rsponded. 

I don't know how paypal disputes play out. I'm very familiar with ebay disputes, but not paypal. I' wary that this buyer may be laying the ground work for a scam.

[sam9876]

PayPal will require the buyer to ship it back at his expense.

Then you will be required to issue a 100% refund.

[ohnojoey]

Dispute resolution process

https://www.paypal.com/us/webapps/mpp/security/seller-dispute-resolution

Paypal will make the decision.

[americana-jewels]

Thanks Sam, 

That will be fair enough-- assuming that's how it goes down.

[americana-jewels]

Thanks Joey.

Looks like nothing happens until he responds, and eventually he will have to escalate it to a claim to finish this thing out.

Just a little odd for the buyer to not offer some further explantion as to what the damage is , but, it is what it is--

[dtexley3]

Watch your timeframes on PayPal.  If you dont' hear from the buyer in a day or too I would be calling Paypal and discussing this, just to protect yourself.

[americana-jewels]

Thanks dtexley-

I like it. I'll call tomorrow if I don't hear more from the guy by morning.

[sam9876]

There is no reason to call PayPal.