Not sure how to handle this

[johneurostar]

So I just sold some pretty valuable car parts with the BIN function enabled, got a lot of activity/offers early-on with the Make Offer style which were naturally lower than what I was willing to take, there were so many decided to terminate the listing and simply re-list with a BIN. So......one initial person that had contacted me through messaging and submitted low offers, basically begged me for a "happy deal" ended up buying my items using the BIN last night with his wife's account with zero Feedback instead of the account he had been using during our initial messaging. What's even more interesting is I found two partial messages on my seller's dashboard that buyer sent last night before using the wife's account which can't be accessed because when I click on them a RED error bar appears saying the messages are invalid or over 90 days old, something to that effect which is something completely never seen before. The messages can be partially viewed and one says from the buyer, "When I hit Buy it now, this is what comes u....." and the second says, "Hi something is going on with e bay....." That is literally all that can been seen of the messages. So I decide to call eBay and speak with a representative who initially agreed that the whole thing is weird, he can't even read those messages beyond what is cut-off, that it could be some kind of a scam and recommends that the sale/transaction be canceled but then says to email both accounts first and ask the seller to acknowledge the use of the second account and what error message they were receiving, to give it a day or two for a response, if no response they will cancel the transaction, There has been zero response and this buyer was very communicative previously. Am I being too cautious or what?

[pburn]

While a number of those details do seem pretty weird, there have indeed been a lot of reports from sellers regarding that exact problem with eBay messages having that error message. Maybe the buyer is seeing something strange on his end of the messages as well, and has given up trying.

Hard to say.

There may be legitimate reasons for the use of his spouse's account, as well. He may even have thought the messaging issue involved a problem with his account, or maybe they want to build up her feedback numbers.

Again, hard to say.

Bottom line:  if he paid, you should ship--and then cross your fingers (or whatever it is you do to wish yourself luck).

[johneurostar]

Thanks, that’s pretty much where I’m at as well with regards to being obligated to ship. I stipulated in the listing that an adult signature be required for an added margin of safety and indicated items are being sold “as-is”. Interesting that the eBay rep says give it a day and if no response I can cancel and if buyer tries to leave a negative they will remove it. I even asked if our conversion was noted for the record and the rep said yes. So far the buyer has not responded to my emails 

[pburn]

Oh, boy. I would not trust the advice from that rep. I mean, they're not known for their reliability. Record or no record, they seem to make a lot of promises that eBay doesn't keep.

Buyers are not required to respond to messages from sellers, and, again, there could be any number of reasons he's not responding.

You handle it the best way you see fit, though. It's your eBay business and your account.

Good luck!

[s.scharmu0]

Hi!

     "there were so many decided to terminate the listing and simply re-list with a BIN."     Do we need to cancel the listing to do that? I thought we could do that by revising it?