No sales & my listings look like I'm not in the U.S.

[maxinecharles]

It's been a hellacious month and no sales at all this week. I was just trying to search for one of my items, checking visibility, and it showed up, but as an item from an international seller. I'm a U.S. seller and I was searching on eBay.com, not an international eBay page.

I read a message board item by another ebay seller saying the same thing happened to her. Anyone have any ideas? Maybe I have no sales because search is messed up.

[grilled]

Yes, clicking "US Only, North America, or Worldwide" in search will correctly display US items with other US items. The "Default" Item Location setting is currently broken and returns false results.

[grilled]

eBay said to wait 48 hours 4 days ago. The problem still exists. We don't even know if the people who matter and can fix it at eBay are aware of this bug.

[grilled]

Please do keep us posted Heidi@ebay.

There are other threads reporting this issue in The Community.

Thanks

[grilled]

Another report 
https://community.ebay.com/t5/Member-To-Member-Support/US-seller-falling-under-international-sellers...

[maxinecharles]

You're right, grilled, that seems to help.

But we sellers don't need to be able to make search look right for us. CS at eBay actually suggested this was a 'solution' but buyers aren't going to know that. Arrgghh.

[grilled]

CS is clueless and powerless.  

We need engineering to reprogram this and fix the bug

[jaring]

I've had to end half of my listings that I created over the weekend because they were showing up under the international section.  So far the only true solution is to end the incorrect listings and relist.  I had to search for every listing I created over the weekend to see if they were part of the glitch.  Huge time sink, but what choice do I have?  They get zero hits under the internation section - not even the bot crawler.  

As a buyer - one item I searched for came back with 5 hits - 2 under American and 3 under international.  All 5 were American.  Less than half of all available listings for this item were correct.

Heidi - please get this fixed.  This has not been reported on the systems board.  At least post a message.

[maxinecharles]

Not confusing to me. A 'seller who is not in the US' is by definition an international seller. Would it have been clearer for you if I'd said 'being listed in search results as from a seller who is not in the US'?

[grilled]

Your assumption is incorrect. Your listing is not in error. Though I understand how you could make this mistake in trying to solve this troubling, persistent issue.

The error is in the eBay search parameter 'item location" when set to "default" on the buyer side.
You may be seeing different results at different times, but you delisting and relisting is not the solution. It's not correct to conclude that the changes you made in your listings made any difference. They did not. This is an eBay Search bug that is affecting the buyer side (or seller side when we search for things). the bug is intermittent.

It's in the hands of Heidi@ebay.com

[grilled]

I'm with you maxinecharles.

I'm trying to clarify the language that is being used to describe the problem we're experiencing.

Most/all of us are not international sellers. These listings are also not actually being listed  (where I'm using the words listing/listed to describe the actual content of the listings themselves) as coming from international sellers. Our listings are correct.

The error is in the search results display groupings that the buyers see. That is the error. It is also intermittent (the erroneous grouping of search results comes and goes in some cases for the same listings).

One example of why the listings are correct but the search results display groupings are incorrect is when the same US seller has more than one item for sale that comes up in the search results and some of the items are correctly grouped with the US items while others are incorrectly grouped as coming from "international sellers."    

Yes I think your reworded statement is clearer. Thanks for posting this! Hopefully eBay is actually aware of it (hoping that Heidi knows who to take it to) and working on it today!

[grilled]

jarring,

I should have also said that you CAN test this yourself.

Observe what your search settings are when you search for your listings.

Pay close attention to the "Item Location" buttons on the left side of browser screen on a computer.

The default setting is "default" (which is not defined). Searches with Item Location set to Default can result in erroneous Search Result display groupings that show US items incorrectly grouped under "from internationals sellers." (that's the bug)

Instead, change "Item Location" in your search to anything other than Default. Change it to US, North America, or Worldwide. Use the same search text . Then observe the results. You will then find your items correctly displayed in Search Results along with the US items, and not grouped with "from International Sellers."

[grilled]

Another case: 

https://community.ebay.com/t5/Selling/Items-only-showing-up-as-International-even-though-I-am-in-the...

[maxinecharles]

You must be mistaking me for another poster here. I never said, or thought, there was an error in any of my listings, nor have I ever deleted/relisted. I've said from the beginning this is an eBay tech error.

[maxinecharles]

Yep, I should never have used the word 'listed' in reference to items in search results. I was referring to the items in the 'list' of search results, not the 'listing' or item itself. I think everyone who's having the problem, and eBay, knows what's happening by now. Whew, communicating is always a challenge!

[grilled]

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@maxinecharles wrote:
You must be mistaking me for another poster here. I never said, or thought, there was an error in any of my listings, nor have I ever deleted/relisted. I've said from the beginning this is an eBay tech error.

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Hi Maxinecharles,

I see your reply to me.   It seems to be referring to my reply to another member, Jaring. 

The two replies I wrote regarding delisting/relisting were addressed to Jaring twice (automatically, and I wrote Jarring (misspelled I know), at the top the 2nd time.)    Sorry for the confusion.