New other

[milla_408_9]

What doea it mean when it says new other on some items?

[ed8108]

Brand new, never used, an example it  may have have been taken out of the original package for display.

[beardedbovine]

Item conditions by category:

https://www.ebay.com/help/selling/listings/creating-managing-listings/item-conditions-category?id=47...

Generally speaking, anything other than New condition should have a description from the seller explaining the condition.

[penguins_dont_fly]

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@ed8108 wrote:

Brand new, never used, an example it  may have have been taken out of the original package for display.

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I generally use "new other" when listing "New Old Stock".

Items that have never been used, but the packaging may be scuffed up, dented or missing. Or an older model of something that is no longer in production or that has different packaging than the current model.

[orangehound]

We handle a lot of items that are "new other".  The basic requirement is that the item has not been used by a customer ... but there are all sorts of reasons why an item could be "new other", such as:

• Customer opened the package and didn't buy it ... it is amazing how many people tear open packages in a store to inspect the contents.
• Packaging is damaged from shipping/handling.
• Something is missing from the package, or some of the packaging is missing.
• The item has some superficial damage from shipping/handling, such as a scuff or scratch, but is otherwise fully functional.
• The item is liquidation / old stock, and the manufacturer warranty is not included with the purchase.   Actually, if an item has a warranty and the seller is not an "authorized seller", then the warranty is usually not valid, and the item should be listed as "new other".
• The item is a store display or manufacturer sample.

One gray area with "new other" is in the area of customer returns.  If a customer returns an item and it has not been opened, most stores will consider this still "new" and stick it right back on the shelf ... other stores consider this as "used".  If it has been opened/inspected by a customer with no signs of use and then returned, this is sometimes listed by retailers as "New, open box" ... again, other retailers consider this used.

Never, ever list a factory second or outlet store purchase from Nike as "new" ... "new other" might also get you in trouble.  And by "trouble", I mean your account on eBay could be permanently suspended.

I think of shoes as the hardest of all to judge condition.  If someone tries on a shoe and maybe takes a 10 foot walk in it, but it doesn't fit, is it still "new" ... is it "new other" ... is it "used"?   Shoe stores will still list these as "new" ...

[beautifulsky1]

I think New Other is terribly misleading and should not exist.

As a buyer I purchased an item that was "New Other" and under it it said "New - In Retail Packaging"

The item arrived open box and I was disappointed because no where in the description were additional details added that mention it was open box or described the condition of the item further.

The seller ended up refunding me the money but he was quite nasty about it.  Pretty much calling me an ignorant buyer.  He told me to keep the item free and honestly had he not referred to me as ignorant I would have returned it and even paid for the return shipping.   But since he was not cordial it was either keep it or negative feedback, and I chose the former.

The seller quoted me ebay's definition of "New Other" which proved him right except for the fact that he did not provide further details in the description.   I am ok with conditions like New - Open Box, and New - Refurbished - and Used - like new, but New - Other is just too ambigous and leads to problems.     Given that 99% of buyers probably never read ebay's description of "New -Other"  does make them ignorant.

[castlemagicmemories]

No, you are not ignorant.  Seller didn't list details.  You didn't know to ask.  You took the listing at face value.  This happens.  You can't be blamed for buying an inaccurate and incomplete listing.

There are many threads that state they sold something as used, but it wasn't working.  Not working isn't used, the Ebay drop down definition for used says it must be fully functioning.

I know that doesn't help you, and I'm sorry you had a bad experience with your seller.  But there are good sellers as well.

[richard1rst]

All of the above comments are true.

EXCEPT not always.

For example, I sell a line of suspender's that are made here in the US but they come bulk packed without any kind of consumer package, not does the manufacturer include any kind of attached tag. Since "NEW" is always listed as "new with tags" and these do not have tags I have to list them as "new other". The "other" is ONLY because the manufacturer does not attached tags.

Ditto a line of pewter belt buckles, hat pins, key chains, ----- well the list goes on and on.

Except for the presence of a "tag" these are properly considered as NEW.

So "new other" is not always a negative.

[mountainmommie]

I, unlike some others on these boards, do believe buyers have a responsibilty as well to "clarify and verify" WTH they are buying. Good sellers will list as many details as possible but we can't provide every possibility any potential buyer may hope a product could fulfill.

Others above have listed examples, but a great seller will not be "offended" (the trigger word of the day) if you question an item. Email your seller to confirm what they mean if the TOS doesn't state it .... or pass on the item if it's not important enough to you.

Do not just buy and return. It's called work.