eBay

racershaven · ‎09-01-2018

Hello EBay,

I have a 10 year old account with you. I’ve sold half a million dollars through you and have a selling limit of nearly $100k per month. I average $60 a day in fees that I pay to you.

Yesterday you changed your app and it has a known flaw that disallows mobile users to complete listings.

I had 4 employees spend half a day being payed by me trying to list items to no avail. I lost a thousand dollars in future sales during this time but more importantly it wasted $300 in payroll for me.

Last night I patiently spent an hour on hold to get through. When I did it was explained to me that it’s a known problem and I was told to wait as you would hopefully, maybe, have a fix in a “few days”.

For the first time in 10 years I asked you for some help via a credit in my store subscription based on the damages that your mistake made to my business yesterday. I was told that a request would be put in and to look for a credit of a month ($60) for me.

An hour later a credit appeared. I opened it up and you credited me for half a month ($30).

This is insulting. The full month in NO way covers even a small percentage of your error. Half of that is simply an insult to a person who spends a ridiculous amount of money with you every day.

If I have an issue with a buyer it’s a full refund. No questions asked. I take care of them. Even send them extra so I have a “good eBay rating”. I do this based on your recommendations.

Why did you treat me so much worse than you coach me to treat my customers?

Greg Cooper
Racershaven

hillbillymedia · ‎09-01-2018

@m60driver wrote:
Oh please, these type of events are normal costs of doing busness. If only I could have recouped all the costs of vendor and service provider errors, not to mention municpal screwups, over my 40 years of running a brick and mortar store I might be a happy camper. Oh wait, I am a happy camper because I understand these things (this forum will not allow me to use the more accurate expression) happen in the regular course of running a business.

While I agree that the occasional glitch or downtime should be accepted as part of doing business, the near daily glitches are not acceptable for many. There is not much acceptable about constant glitches (short or long term) that affect so many users, when these glitches can be simply avoided and/or repaired by a competent tech team. Didn`t ebays CEO state something along the lines of these glitches not being acceptable? Maybe ebays CEO should take a pay-cut and hire a competent tech team?

"There`s always barber college" - Dalton - Road House

newview · ‎09-01-2018

@hayley22 wrote:
l cannot imagine having to rely on a desktop computer at this day and age to list. It gives me flashback nightmares to 1998-99 , professional listings but list in a very timely productive fashion that i desperately wish to have back. As dramatic as it sounds..no kidding..it is the ultimate example of the whole "dont know what you have til its gone"....wish this whole.update was simply a bad dream. However , until then buddy, you, me and every other seller are in my prayers for perserverance! Hopefully this too will pass...sooner than later......

I use SixBit, which allows me to save all my item listings & images to a database, (backed up to another networked computer weekly) for listing. There is no SixBit for mobile phones ... so 100% listing on my computer here.

I use a recently purchased WiFi networked camera to take pictures. By the time I’ve finished taking them, they are automatically transferred to a folder on my desktop, ready to be cropped and color or white balance corrected for use in my listing.

I tried using my mobile phone to list an item once. It does NOT give me the level of control that I need.

I'm ̶p̶r̶e̶t̶t̶y̶ ̶s̶u̶r̶e̶ certain the lunatics have taken over the asylum.

mr_lincoln · ‎09-01-2018

@leadgard9 I imagine its easier for the OP's employees to be very mobile with photo capabilites while culling through vast quantities of inbound inventory, creating listings right there on the spot and then cataloging and putting it on a warehouse shelve. I "get" the why for using the mobile app for an operation that size.

I also imagine that with good programmers the app would be virtually error free ...

Regards,
Mr. Lincoln - Community Mentor

mallkiosk · ‎09-01-2018

Im having the same issue
found out that you can create drafts on the phone then complete the draft on the computer
still annoying but gets the job done
hope this helps

a_c_green · ‎09-01-2018

@mr_lincoln wrote:
@leadgard9 I imagine its easier for the OP's employees to be very mobile with photo capabilites while culling through vast quantities of inbound inventory, creating listings right there on the spot and then cataloging and putting it on a warehouse shelve. I "get" the why for using the mobile app for an operation that size.

I do also, to a point. Where I think even the best mobile app will fall down (and I do not suggest that the eBay mobile app is really worthy of the name) is in the description entry. I can pound out detailed descriptions in minutes on a real keyboard. Those entered via thumbs on a mobile app via smartphone or even tablet are easy to spot here, and tend more towards the atrocious end of the scale: brief, typo-ridden and glaringly lacking in detail.

There's no question that a modern smartphone in the right hands can take perfectly good, sharp, detailed photos; I don't dispute that at all. But have the phone auto-upload to a laptop or desktop machine that will let the user write up a quality description, and perhaps tweak photos as needed (e.g. cropping, callout arrows to details), and you've got a can't-miss operation.

I don't mean to end on a down note, but I did have this thought: when you're making umpty-bazillion dollars a year on this, why aren't you running your own website by now? I don't mean that you shouldn't sell here, because you're obviously finding customers here, but at the same time, your wording (especially your concern about the cost of some eBay system failure) suggests that you're keeping all your eggs in one basket.