New Seller, Item Not Shipped

[fire_alarms_and_more]

Over a week ago I won an auction for an item. The next day the seller created a label but hasn't done anything since.  I sent them a message a few days ago and have had no response. He has 50/50 on reviews, with 2 being positive and 2 negative. Should I wait a bit and see if they ship or respond? 

[castlemagicmemories]

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@myjunqueyourtreasure wrote:

The ETA was Friday. I'd give them until Monday and see if it comes before filing an INR.

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OP, this is great advice.  Just open the INR Monday as @myjunqueyourtreasure suggests.  You do that through the Resolution Center.

[fire_alarms_and_more]

Ill do it today if it doesn't come yet.

[castlemagicmemories]

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@fire_alarms_and_more wrote:
Ill do it today if it doesn't come yet.

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That's good!  No worries.  You got this!

[fire_alarms_and_more]

I opened the case today. If he ends up doing nothing I will do the ebay step-in thing. He could be scamming as his two negatives are for scamming as a seller. I only bidded because it was an item I wanted and I knew ebay had a buyer protection, and he sold a similar device before which the person got.

[mam98031]

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@fire_alarms_and_more wrote:

I opened the case today. If he ends up doing nothing I will do the ebay step-in thing. He could be scamming as his two negatives are for scamming as a seller. I only bidded because it was an item I wanted and I knew ebay had a buyer protection, and he sold a similar device before which the person got.

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Sellers know it is not in their best interest to ignore any claim filed.  

FYI, He CAN'T scam you.  If he doesn't ship the item with tracking, then you can win this claim and get your money back.  

Just remember, even if he comes up with a tracking number to apply to the claim, DO NOT close the claim until you have actually received the item.  NOT a moment before.  

[fire_alarms_and_more]

So far he has said ¨not sure what is going on i dropped it off at fedex a week ago.¨ and provided the same shipping number.

[fire_alarms_and_more]

Also said in another "I sent item out about a week ago. I am heading to post office today to find out what is going on."

[myescape]

Fed ex labels are not charged for until used

[berserkerplanet]

>>I am heading to post office today to find out what is going on."

Why are you headed to the post office regrading a FedEx shipment?

Unless it was FedEx Smartpost, where FedEx Ground hands off to USPS for lat mile delivery.

If so, the Post Office likely won't be able to tell you anything more than checking the tracking number yourself at USPS.com will. If it is Smartpost, you can plug that same 22 digit tracking number that starts with 92 into USPS tracking and see what's there: https://tools.usps.com/go/TrackConfirmAction_input

There was a recent case here where a Smartpost shipment never received a FedEx scan, and it only popped back up on the radar once it was handed off to USPS. Never heard of that happening before, and it shouldn't be possible for it to make it through the FedEx network without a scan, but appears it did.
https://community.ebay.com/t5/Shipping-Returns/Fedex-Smartpost/m-p/29500547

[fire_alarms_and_more]

It is Fedex Home Delivery as I checked the info. He might of meant the location he dropped it off or could be lying, but could be telling the truth. Should get a reply later today from him.

[berserkerplanet]

Ok. I misread that line and interpreted it as "you" going to USPS.

Very, very unlikely that it has received no scan from FedEx if they actually have the pkg.

If I read that correctly, the EDD was 3/8 - well past that at this point.

If the seller continues to give you the run around, open the INR.

If by some miracle it is in FedEx possession, has received no scans in 2 weeks, and shows up, you can repay the seller after you are refunded in the INR case.

This could be a situation where you won the auction for less than the seller wanted for the item, and this is a devious way to cancel the transaction without getting an out of stock defect on his account. (there is no* damage to seller if he pretends to ship, you file INR, and he refunds you. FedEx labels are not charged until after delivery, so all he loses is the 30¢ PayPal transaction fee, and keeps his precious to try to sell for more next time.)

*uncertain if INRs fall in the seller metrics returns grouping and add to % dings on those metrics but don't think so.

[fire_alarms_and_more]

He is most likely pretending like said, never responded again. Ill continue INR on Saturday, when it will let me. I found one of the items from a more trusted seller from 2003..

[pauls-parts]

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@castlemagicmemories wrote:

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@myjunqueyourtreasure wrote:

The ETA was Friday. I'd give them until Monday and see if it comes before filing an INR.

---

OP, this is great advice.  Just open the INR Monday as @myjunqueyourtreasure suggests.  You do that through the Resolution Center.

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This is horrible advice. Contact your seller. On the upper left of the screen where your name is. Pass the arrow over it. You will see a drop down menu with account settings. Click on it. On the bottom of that page you will see Site Map. Click on it. Almost at the bottom of the page under Connect You will see a (Find contact info). Click on it and it will give you the info for the seller including Phone Number. I would then call them to find out. You will know without a doubt if you are being scammed or not then. It they sound fishy they probably are. Most will explain what is going on. I always appreciate a phone call when something is amiss.

[escuintla]

I don't judge any seller not showing a tracking number anymore. I learned that it is not upon us the sellers to tell the buyer any specifics of where, what, whatever about a package that is not showing any tracking at all.

first week of February, while I was here praising myself, I went on my own to the post office to drop some packages. Unfortunately, the drop slot where I usually put the packages when nobody is around was blocked. I waited for a clerk to open any window, but I saw somebody pulling a bin with a bunch of mail in it. Since I was in a hurry, I just dropped the packages in that bin thinking they were out that very moment. 

Well, I was checking yesterday my late deliveries, and 2 packages that day were late. And, I remember one customer asking me why no tracking shown for 2 days, for which I always knew Media Mail got that problem if you just drop it at the post office and no receipt is asked for. 

So, those packages sat there for 3 days, not moving at all because that lady may have forgotten them somewhere or because due to the storms everywhere the media mail got delayed big time. 

Also, who knows, this seller may have dropped the package in a USPS location when it was Fedex the right one. You never know. 

But, as another seller told you, there's a personal information of the seller available for you if you know how to find it.