New Paypal Fee Starting in October on Seller Refunds

[rosevelyn]

I SUGGEST PEOPLE COMPLAIN TO PAYPAL.

Paypal states:

"Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on October 11, 2019.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the Paypal User Agreement for more information on our return policies.

We only adjust our policies when we are confident the changes are fair and aligned with the value that our services provide to your business.

PayPal brings you more than just payment processing – your business has access to our platform’s full suite of tools, products and support built to scale with you, such as customized invoicing to help you get paid sooner, access to business loans, world class fraud monitoring, seller protection for eligible transactions, and business services designed to simplify your day-to-day operations.

PayPal invests in bringing you buyers – with over 268 million active account holders worldwide, PayPal works hard for your business to make sure we continue to bring your buyers the shopping experiences they have grown to associate with our brand. PayPal is the most-used digital wallet** and PayPal shoppers complete their checkout 88% of the time on average, helping you close more sales.+

If you have questions about any of these changes or your account, please don’t hesitate to get in touch with us.

Thank you for being a PayPal customer. We appreciate your business and look forward to continuing to help you grow and succeed in the future.

The team at PayPal"

[pburn]

https://community.ebay.com/t5/Selling/I-guess-Paypal-made-a-decision/m-p/30246589#M1483911

https://community.ebay.com/t5/Selling/Paypal-KEEPING-fees-here-we-go-Oct-11/m-p/30246436#M1483893

[pburn]

https://community.ebay.com/t5/Selling/Paypal-refunds-paypal-keeping-all-fees-processed-for-the-sale/...

[mr_lincoln]

@rosevelyn   As @pburn showed, there are several threads on this topic ... it comes down to a Seller's return rate AND the total dollar amount of those returns.  For our efforts, we have a return rate of less then 1/2 of 1% AND less then $ 250 TOTAL return dollars ... the policy change will have little effect on the big picture here.

[toooldtorock]

" ... the policy change will have little effect on the big picture here."

PayPal loves to sell itself as the friend of small businesses.

They jacked up the interest rate on PayPal Credit from 19.9% to 25% as well.

Some friend. They are starting to feel more like an angry ex-wife.

[axiombody]

Cancelled items and people not combining shipping in Ebay cart are other things that I have to refund for which are not my fault.  I shouldn't have to fork over fees because someone does one of these things.