So I sold about 8 people the same product over the course of two days, it's a powdered herbal product.
They all get it and I have no complaints, except for one that just popped up in my inbox today from someone who has had their product for over a week without saying a word.
They told me the following:
1. It was moldy and mildewy, my product made them sick.
2. The bags I packaged it in were open AND had small holes in them (They did NOT when I sent them, and I double bagged their product, so the chances of both coming open is unlikely. The small holes are also highly improbable because you'd literally have to poke the holes into the bag, I don't think you could do that by slinging the package around based off of how I packaged it)
3. They got rid of my product, so they're out the money and my product. At least that's how I'm reading this. (Perhaps to avoid a return ship?)
I find this all very unlikely because I know how I packaged what I sent and SEVERAL others have had their purchases for much longer than this particular customer's, and I've not heard a single word from any of them regarding mold or the bags being damaged.
Here is the exact message they sent me, with my commentary added in (like this)
"Hello. I recently (she's had it for a week though) purchased kratom from you and there is a problem. I bought white and red, and I don't know if it is one or the other or both, but the kratom is moldy and has made me very sick. There is a lot of stringy web like growth in it and it smells mildewy. I've bought kratom from many other ebayers and never had this problem. Also when it arrived, one of the bags was not closed at all (could have happened during transit, but unlikely) and the other has small holes in it (really, really unlikely unless someone is poking holes in my bag or the corners burst somehow, wouldn't you mention this right away??? I would). I don't know if moisture was able to get in it, but I spent over $60 on this stuff and it is garbage. Please tell me what you can do to fix this problem. I had to order more kratom since that is all that I had so now I'm out the money and the kratom."
Should I ask them to send me pictures? Should I offer a return ship?
This doesn't sit well with me, and it's not just because it's a refund. It makes no sense to me how what I sent could end up this way unless someone did something to it along the way. No one else has complained about this, even people who have had theirs longer than this buyer.
They also had it for a week and didn't say anything?
They have tons of good feedback, but I still don't trust this just because of the nature of the item itself and the complaints from the buyer. The listing got pulled after they bought it, so I'm not even sure they can make a claim on it because I don't even think it's in their cart anymore. Besides, they didn't even explicitly state that they wanted a refund, to me it seems more like they want me to replace/send them more of what they got.
Opinions?
I'm considering just ignoring this until I'm made to not do so, because I really don't believe this buyer. I also should add that what I sold them was listed as NOT FOR CONSUMPTION, and they made the choice to consume it.
Having said that though, it should not have been moldy or have made them sick. No one else has complained of that. The bags were sealed rather tightly, there was no moisture in them when it shipped, nor holes, and the way it was packaged would make it very unlikely for it to have been ruined in transit. If that were the case, they would have complained to me immediately after they got their product, not wait a week of sitting on it (and probably consuming it) to say something.
