12-04-2022 12:44 PM
Recently I had someone try and purchase a quantity of cards to get a discount but did not purchase them all at one time. They have not asked but I was hoping to give them the discount for what it looks like they intended to do. Is there a way I can give that refund without taking a negative on my account - would it be send refund (other adjustment) or would that be a negative on me?
Thanks for the help on how to correctly do that again.
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12-04-2022 12:47 PM
When you combine the order & after shipping the items, then issue a refund here on the ebay system for a combind shipping. It will not count as a negative for you.
12-04-2022 12:46 PM
Find the order (or orders) in the Seller Hub-Orders, use the pull down on the left, select Refund, choose a reason and an amount.
12-04-2022 12:47 PM
When you combine the order & after shipping the items, then issue a refund here on the ebay system for a combind shipping. It will not count as a negative for you.
12-04-2022 04:24 PM
It would still be combined shipping discount when it is purchase 15 get 5 free and the buyer purchases 19 and than 1 to make 20? I do post you need to purchase all at once but I would like to be able to extend that discount to a buyer that I do interpret was after that discount. Just wanted to double check. Thanks so much for reminding me. It apparently has been to long since I had one like this.