Mixed up Shipping Labels...

[moosehorn_hill]

I recently sold 2 items in one day, a Lego Space set and a 1940s murder mystery book. I mixed up the labels. The Media Mail went on the Lego and the First class went on the book. The Lego buyer contacted me immediately. I sent him $s to forward the book to the rightful owner. I asked the book buyer to do the same. The problem is the book buyer will not answer my messages. I tracked both orders and they were both delivered. What should be my next step?

Ken

[na_833338]

It sounds like the book buyer already decided to not help.  He might need a little 'nudge' to come away from the 'dark side.'

Or it could be that he doesn't check his messages very often.  A phone call might be the only way to find out what he/she will do in the situation. 

I had a buyer that I sent several messages to for several days to try and get an answer about a small issue with a low-value item that he ordered.   I couldn't get any type of a response.

After he got the item he finally contacted me asking me if I thought he should get a reduced price on the item, and I asked if he checked his older messages.  I had been offering to refund him in full and let him keep the item if he still wanted it.   

He replied back that he didn't look at the account on a regular basis and failed to look at any of the messages.

He decided that he didn't want a refund.

[moosehorn_hill · Accepted solution]

UPDATE:

Thank you all for your thoughtful messages. 

To keep happy customers, I immediately refunded the Lego buyer his money. I actually gave him a bonus for shipping the book to the other buyer. I will ponder whether to more time into this. I have written off any profits and feel I will at least have no unhappy customers at this point. 

I have never made a phone call to a Ebay customer and will have to decide if it is worth the potential intrusion.

thanks again!

Ken

[mam98031]

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@na_833338 wrote:

It sounds like the book buyer already decided to not help.  He might need a little 'nudge' to come away from the 'dark side.'

Or it could be that he doesn't check his messages very often.  A phone call might be the only way to find out what he/she will do in the situation. 

I had a buyer that I sent several messages to for several days to try and get an answer about a small issue with a low-value item that he ordered.   I couldn't get any type of a response.

After he got the item he finally contacted me asking me if I thought he should get a reduced price on the item, and I asked if he checked his older messages.  I had been offering to refund him in full and let him keep the item if he still wanted it.   

He replied back that he didn't look at the account on a regular basis and failed to look at any of the messages.

He decided that he didn't want a refund.

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@na_833338 

Except that the OP has said that the buyer has already received the Lego set.  So they know that isn't what they ordered and they had not yet reached out to the seller.

[mam98031]

You see a phone call as an "intrusion".  That in and of itself is interesting.

Over the years I have had buyers call me for one reason or another.  I never view that as an intrusion but a buyer that needs something or has a question.  I do my best to take care of what they need and move on.  It has never presented any kind of problem for me.

[na_833338]

That's probably true but there could still be exceptions to that.

I've gotten packages that I have not opened for a week or two after it arrived, but I'm sure the size of a book and the size of a Lego set must be quite different.

It's also possible that the recipient may not even have been home when the package arrived.  

Some people can be out of state (or country) when a package arrives and a family member puts it in a closet or on a shelf until they get back.   Until the seller gets some type of a response, it's a mystery waiting to be solved. 

I'm glad we both see a simple phone call as a way to find the answer to the problem.  "Nothing ventured, nothing gained."