eBay

relic$hunter · ‎03-17-2023

Ok I know this has been brought up numerous times but I feel like I need to vent!

buyer makes a $75 dollar purchase from me and I use EBay’s postal purchase and send packaged item First Class mail.

19 days later the buyer claims he was a victim of mail fraud. I checked his tracking and it showed it went out to his address and then was forwarded to a mail box several states away.

I contacted the post office and they would not give me any info on the actual address it was sent to and as a privacy rule they could not give it to me. Also said buyer would have to make claim.

buyer said they would not help him with package but they fixed the mail toward on his address.

I explained to EBay and the sent me a message they had ruled in my favor. Case closed.

then next day said he appealed it and they reversed there decision and took the $75 from me because buyer said I offered him a refund.

I never offered him a refund told him to contact his mail carrier office file a claim.

now it seems I am out my money and sold item.

anyone else have this happen and is there anything I can do?

thanks

firesteel_surplus · ‎03-17-2023

I have no idea but in today's ebay what I am finding out in customers disputes escalated to ebay:

The customer is always right.

It is pathetic.

I've been lucky (so far) not to get hit by these scammers.

But since the package was being delivered to the address on file (and you sent it to the ebay address on file), no matter what you supposedly said to the scammer, ebay should have ruled in your favor.

Classic example of ebay not standing up for the seller.

Mike

Firesteel Surplus

dbfolks166mt · ‎03-17-2023

So I am going to assume the buyer opened an INR case with eBay. How did you respond to that case? I am guessing you uploaded the tracking information in response to the case which is why eBay initially ruled in your favor. Did you actually receive a message from eBay indicating the case had been closed in your favor or was the message from talking to the customer support desk?

I would contact eBay through the FaceBook connection since these people seem to have the authority and power to make decisions and take actions. From everything I read in your post, unless there are missing pieces, the buyer LOST their MBG coverage when the item was forwarded by the post office.

monica-sells · ‎03-17-2023

@dbfolks166mt is right on....

"...unless there are missing pieces, the buyer LOST their MBG coverage when the item was forwarded by the post office. .."

keyword there was forwarded...it is in their own policy...you should be able to appeal this if you followed the protocol when you received notice of the INR (which it looks like you did)

relic$hunter · ‎03-17-2023

I was sent a message case closed in my favor then today they reversed it claiming buyer said I would refund him?

never stated that!

relic$hunter · ‎03-17-2023

dbfolks166mt · ‎03-17-2023

I was sent a message case closed in my favor then today they reversed it claiming buyer said I would refund him?

never stated that!

If this is the case then it is just another example of eBay not standing behind their own policies.

a_c_green · ‎03-17-2023

@relic$hunter wrote:

Packages forwarded to another address after reaching the Ship To: address are indeed not eligible for refunds in an Item Not Received dispute. That rule is nothing new.

Per that message in your screenshot: Was there anything of interest in the "additional email [they] sent you"?

Did they definitely pull the refund from your account? This wasn't just a courtesy refund given to the buyer from eBay's own pocket?

sticker*pimp · ‎03-18-2023

Same thing happened with me. Call back and talk to customer support. Stick to the facts. Item was delivered to the address provided and tracking shows that. Your messages indicate that NO REFUND was ever offered to the customer. If customer support waffles, mention that mail forwarding is a known scam and Ebay should protect their sellers.