MC011 received without reason

[therunningjunkies]

I received an MC011 stating that my account was restricted on May 4. The message does not list a reason nor what ebay wants from me to reinstate my account. Ebay is now holding $2,900 of my money hostage and is not releasing it. I contacted customer support and there response was that they restric accounts for many reasons and that I should submit the items they require, there are NONE! Read the message below.

Hello therunningjunkies,

 

Restore your selling privileges: Action required

We restricted your account because we noticed activity that we believe is a risk to our community. 

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- We have credited any associated fees except for any final value fee for your listing(s).

To help us remove the restriction on your account, you’ll need to:
More specific details are provided below.

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 

We removed the following listings:
255507623428 - iFIT 1 Year FAMILY Membership

The safety of our community is a top priority for us. We appreciate your understanding in this matter.

Thanks,

eBay  

[southern*sweet*tea]

You can't sell those, the company doesn't allow it and neither does Ebay.   It's not your property to sell.

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[therunningjunkies · Accepted solution]

There are tons of listings for these and they have been sold on ebay for years. I finally got an answer to what they need. Ebay wants proof of delivery, which there is none since it's a digital good sent via ebay message. 

[ckimodog]

Digital goods are not permitted on ebay.  Yes, there are others doing the same thing.  They just haven't been caught yet.  

Good luck in the future. 

[kensgiftshop]

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@therunningjunkies wrote:

There are tons of listings for these and they have been sold on ebay for years. I finally got an answer to what they need. Ebay wants proof of delivery, which there is none since it's a digital good sent via ebay message. 

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Were you approved to sell digital items?