mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
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That is EXACTLY the reason. The location stated in your listing MUST match the location in which the item is shipping from. No exceptions.
Typically the email will at least tell you what policy you have breached, but I see yours does not. Which is both unfair and leaves a member not knowing what the heck they did wrong. Hard to fix something when you don't know what the problem is. I have no idea why Ebay does this, but they do and will likely continue to do so. It serves no useful purpose and certainly causes harm.
This is going to be a difficult one for you to work out of. Not only do they not tell you how long this "temporary" restriction is, which is yet again wrong. It is extremely difficult to get to the right person that is actually able to help you in Ebay.
So gather the information that they do tell you to collect in the email. And get that submitted to Ebay. That is a start. I will tag this posting and see what the most efficient way for you is to resolve this issue.
There have been a couple recent threads on this very subject. One seller finally got things worked out with Ebay and are back to work. The other one is still waiting. This is not going to be a quick process for you unfortunately.
So as you start this process, when you do get to actually talk with someone, make sure you ask them to define "temporary restriction" for you. What does that mean? How long is "temporary"?
You email told you more than you shared above. Post the body of the email, feel free to black out any personal information that shouldn't be public, but we need to see the body of the email to zero in what your actual problem is.
In the meantime I do have a question. It appears you are a drop shipper. Nothing wrong with that as long as you do it within the rules of Ebay. I was a successful drop shipper for many years and I only recently stopped. So my question is, is the location in your listings your location or the location of where the products will be shipping from? That is a HUGELY important question, so let me know and then I'll explain further.
That is EXACTLY the reason. The location stated in your listing MUST match the location in which the item is shipping from. No exceptions.
Typically the email will at least tell you what policy you have breached, but I see yours does not. Which is both unfair and leaves a member not knowing what the heck they did wrong. Hard to fix something when you don't know what the problem is. I have no idea why Ebay does this, but they do and will likely continue to do so. It serves no useful purpose and certainly causes harm.
This is going to be a difficult one for you to work out of. Not only do they not tell you how long this "temporary" restriction is, which is yet again wrong. It is extremely difficult to get to the right person that is actually able to help you in Ebay.
So gather the information that they do tell you to collect in the email. And get that submitted to Ebay. That is a start. I will tag this posting and see what the most efficient way for you is to resolve this issue.
There have been a couple recent threads on this very subject. One seller finally got things worked out with Ebay and are back to work. The other one is still waiting. This is not going to be a quick process for you unfortunately.
So as you start this process, when you do get to actually talk with someone, make sure you ask them to define "temporary restriction" for you. What does that mean? How long is "temporary"?
@city*satins wrote:Do you have some complaints from buyers for non delivery or items not as described? I ask because the message from eBay is asking you to submit proof of delivery.
I have to admit to being a bit surprised that eBay would include Feedback as evidence of delivery, since they don't accept it in an Item Not Received case.
Just going from what happened with the other sellers I've seen on the threads with the same issue, it is solely because their listings breached the listing rules regarding the location zip code of the item. Ebay is really cracking down on this the last few months. And they are pretty unforgiving about it too.
It is likely that Ebay saw the actual zip code for the item that shipped did not match the zip code on the listing. That is how the other sellers I was trying to help got caught up in this problem.
recently I got 2 item not received case on eBay
----FedEx tracking status stuck at "LABEL CREATED" but other parcels shipped on the same day all delivered successfully, refunded buyer, item lost
----item shipped on 8/05, buyer open case on 8/18 and got refund, parcel delivered on 8/22, item gone, money refund
I got one positive feedback from a buyer who placed order on 17th, he received item and commented it's perfect. I think eBay should check this feedback
@moondogblues wrote:I buy a lot from drop shippers. Most state 'multiple locations' where they ship from. Is that against the 'rules' here?
Multiple locations is no longer allowed. They changed that a while back. You may see some sellers that they just haven't caught up to yet but they are more actively looking for them the last few months.
@cye_way wrote:thank you so much for helping out 🙂
Lesson learnt
recently I got 2 item not received case on eBay
----FedEx tracking status stuck at "LABEL CREATED" but other parcels shipped on the same day all delivered successfully, refunded buyer, item lost
----item shipped on 8/05, buyer open case on 8/18 and got refund, parcel delivered on 8/22, item gone, money refund
I got one positive feedback from a buyer who placed order on 17th, he received item and commented it's perfect. I think eBay should check this feedback 🙂
I chatted with an eBay agent online yesterday he told me he will escalate the case but I see nothing updated so far, no new emails from eBay. I did everything eBay requested but the problem is I can't reply the email as it's "no reply"
So what else can I do?
You need to try and get some help. Here are your options.
https://www.ebayinc.com/company/contact-us/
https://www.ebay.com/help/home
Drop to the bottom of the page and the email option is there. Or you can click on the reason for needing assistance and the options for contact will display. For some of them that could be the ability to call, leave a message for a call back, email or live chat.
https://www.ebay.com/sellerhelp
The seller’s help center give you the ability for file for certain types of assistance.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
It's important to be aware of where you post a question on Ebay’s Facebook page. A comment on one of Ebay’s marketing posts won't be answered, but comments posted directly on Ebay’s page will.
@mam98031 wrote:
That is EXACTLY the reason. The location stated in your listing MUST match the location in which the item is shipping from. No exceptions.
Typically the email will at least tell you what policy you have breached, but I see yours does not. Which is both unfair and leaves a member not knowing what the heck they did wrong. Hard to fix something when you don't know what the problem is. I have no idea why Ebay does this, but they do and will likely continue to do so. It serves no useful purpose and certainly causes harm.
This is going to be a difficult one for you to work out of. Not only do they not tell you how long this "temporary" restriction is, which is yet again wrong. It is extremely difficult to get to the right person that is actually able to help you in Ebay.
So gather the information that they do tell you to collect in the email. And get that submitted to Ebay. That is a start. I will tag this posting and see what the most efficient way for you is to resolve this issue.
There have been a couple recent threads on this very subject. One seller finally got things worked out with Ebay and are back to work. The other one is still waiting. This is not going to be a quick process for you unfortunately.
So as you start this process, when you do get to actually talk with someone, make sure you ask them to define "temporary restriction" for you. What does that mean? How long is "temporary"?
@mam98031 provided the correct information @cye_way. You'll need to provide the information we've asked for in the email you received. Once you've submitted it to us then a review will take place. Thanks!
