Losing Top Rated Status due to Local Pick-up tracking defects?

[dherbert53]

"Local Pick up" and "Cash on Pick up" are stated in my business policies and in EVERY one of my listings...yet, these transactions are STILL showing up as "tracking defects" (Item not shipped) on my performance review. I have called Ebay several times and, after being transferred and transferred again, been told TWICE that the problem would be corrected "in 72 hours."  It has not and not my "Top Rated Status" is in jeopardy.  I received one snarky voicemail from a "supervisor" who did not leave her contact information.  What should I do from here?  Thanks,  Deano

[earlyant-77]

When someone asks for local pickup, send an invoice for local pickup ONLY - no shipping options. That gets rid of the tracking upload problem.

But I see larger problems - I'm in PA, I see shipping charges on the search screen, however, Local Pickup is the ONLY option I can see under the Shipping tab(and on the listing itself). There are no shipping options or charges listed.

I guess they need to fine-tune their change in showing shipping options to buyers .............

[southern*sweet*tea]

Once again CS is clueless. It's not an error, there's nothing for anyone to correct.

Tracking uploaded and validated for 95% or more of your transactions is a requirement to be a TRS. There's no way around it, other than to stop local pickups.

https://pages.ebay.com/seller-center/service-and-payments/top-rated-program.html

"Qualify as a Top Rated Seller

Give your buyers confidence by becoming a Top Rated Seller, and earn a $30 credit toward Promoted Listings each quarter.

To become a Top Rated Seller, meet the following guidelines

• An eBay account that's been active for at least 90 days.
• 100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
• A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
• Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.
• A late shipment rate less than or equal to 3%, and five or fewer late shipments.
• Tracking uploaded within your stated handling time, and carrier validation for 95% of transactions to US buyers."

[myboardid]

You need to change your settings.  If you have items that you truly want to sell ONLY with local pickup, sell them under a different ID.  Use your main ID for items you are going to ship.  As stated above, you MUST have tracking to maintain your TRS status. 

[cashvaluerecovery2011]

This is working as intended atart to finish. The idea is to charge you more fees one way or the other. The overseas customer service is the lowest bidder service on the market who is trai ed to blow you off.

[gwzcomps]

I stopped allowing local pickup due to these problems. I don't know why eBay does things that make experiences for buyers worse? Alternatively there is nothing stopping you from just shipping a bubble envelope first class to get tracking. You could let them pick up their purchase locally then let them know you are mailing them a bubble envelope with a note confirming they picked it up.