Listing price changed and we didn't change it. Huh?

[borisbasement]

I know this sounds crazy but twice this week items sold for prices much lower than our start. No offers. Not auctions. The first time I thought we'd made a mistake. The second time no. All of our prices are .99 or .00.

ALL newly listed shirts start no lower than $14.99. Shirt we listed six hours earlier sold for 8.50. With free ship. 
1. We never put .50 on a listing
2. We'd never start a shirt that low, especially this was an usual game dev shirt. 
But ebay says that's the price we put on the listing. Not a coupon. Not a sale price. Not an offer. That we started it that low. 

No. Been doing this since ebay began selling 3 to 5 items a day. We have a system. This isn't it. 

Anyone else see this? 

[katzrul15]

@borisbasement 

Wow - that is a mess.  We are suddenly having tons of offers on listings where we did not allow offers - but our prices are not changing.

And why is it, the price delta is always DOWN vs e-Bay raising it higher?  lol

There is a listing tool that allows for the item price to be lowered - you do not have box checked in the new listing form you did not intend to check, correct?  I think it is called the *Easy Pricing* option or something like that??

[mtgraves7984]

Well, that's no good. I got nothing else...

[katzrul15]

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@katzrul15 wrote:

@borisbasement 

Wow - that is a mess.  We are suddenly having tons of offers on listings where we did not allow offers - but our prices are not changing.

And why is it, the price delta is always DOWN vs e-Bay raising it higher?  lol

There is a listing tool that allows for the item price to be lowered - you do not have box checked in the new listing form you did not intend to check, correct?  I think it is called the *Easy Pricing* option or something like that??

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@borisbasement 

Are you listing from a cell phone?  Pretty sure that Easy pricing business was only available on a mobile device originally.  No idea with the new listing form.  It would reduce the price by 5% every 5 days or some such, but I think it was only on the mobile app - perhaps now it is on the new revised listing form for everyone?

[katzrul15]

@valueaddedresource 

Do you know anything about Easy Pricing?  Seems like I remember your blog doing something on this, but just searched and cannot find it on e-Bay or your blog.  Is it called something else now??  TIA

[borisbasement]

Thanks all. It's not Easy Pricing because the item dropped from $35 to 8.50 in six hours. I now have the customer saying he saw $35, put it in the cart to buy it and ebay only charged him $8.50. Even with the customers saying this (I didn't say the price to the customer I asked if he used a coupon). eBay says we listed it at $8.50. Insane. 

[wastingtime101]

Hey @borisbasement. Since the Star Wars t-shirt listing was live for only 6 hours and has no revision history, this will be difficult to figure out. Do you have other examples with specific pricing details?

Barring other examples to compare or reports from other sellers, the first place to look is ruling out human error such as:

- Looks like you accept offers on most of your listings. Is $8.50 in line with an auto-decline threshold you might have set?

- Did you intend to list for $18.50 and leave off the 1?

- Did you sell similar from another listing where it picked up that item's price or the sold price of that item? Maybe you sold similar from one of your $8.00 free ship t-shirts, thought you changed the price to $15 but made it $8.50 by mistake?

- Are you using the app or the web version? With the app it's really easy to accidentally tap something with your thumb and not realize it. You could have picked up eBay's suggested pricing for the shirt.

eBay issues like this are difficult to pinpoint without more examples, so ruling out our own mistakes is always the place to start. If you can 100% do that, then the next step is to get other examples.

Next time you list, take a screenshot of the price before you publish the listing and after it goes live. If it mysteriously changes, you'll have a record of what it should have been.

[wastingtime101]

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@borisbasement wrote:

Thanks all. It's not Easy Pricing because the item dropped from $35 to 8.50 in six hours. I now have the customer saying he saw $35, put it in the cart to buy it and ebay only charged him $8.50. Even with the customers saying this (I didn't say the price to the customer I asked if he used a coupon). eBay says we listed it at $8.50. Insane. 

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Yeah, Easy Pricing doesn't kick in for 8 days so that wouldn't be the likely culprit for a listing that sold in 6 hours.

The buyer volunteering that they saw the price at $35 then it changed to $8.50 when they put it in their cart is key information. You should have opened with that. 😀

Hey kyle@ebay - can you check if there are other reports of this happening? Any tickets filed yet?

Appears to be for item 204118069967

[borisbasement]

Didn't know the buyer part at first. Thought I was losing my mind. So I asked him if he used a coupon and he just responded with that info. 

As for the suggestion we screen shot every listing - no one has time for that. We should be able to trust that the price won't change after we list it. 

[wastingtime101]

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@borisbasement wrote:

Thanks all. It's not Easy Pricing because the item dropped from $35 to 8.50 in six hours. I now have the customer saying he saw $35, put it in the cart to buy it and ebay only charged him $8.50. Even with the customers saying this (I didn't say the price to the customer I asked if he used a coupon). eBay says we listed it at $8.50. Insane. 

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I've been trying to find a cached page through Google that might show the $35.00 price.

For a listing that was only up for 6 hours, I was only able to find 2 caches of eBay search that show $8.50 or best offer. Sorry that prob doesn't help much.

https://webcache.googleusercontent.com/search?q=cache:bZuVG9gadvkJ:https://www.ebay.com/b/Scoop-Neck... 

https://webcache.googleusercontent.com/search?q=cache:WhyHaTOeyz4J:https://www.ebay.com/b/Scoop-Neck... 

[katzrul15]

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@borisbasement wrote:

Didn't know the buyer part at first. Thought I was losing my mind. So I asked him if he used a coupon and he just responded with that info. 

As for the suggestion we screen shot every listing - no one has time for that. We should be able to trust that the price won't change after we list it. 

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Sounds like the buyer offered $8.50 some how and it accepted it.  Wild though - especially if you just received an order with no interaction to the Buyer prior.  

Yikes and double yikes.  

[meme6253]

I was having the same problem, I mentioned earlier on here, I would set up my listing except photos, I would save & comeback to set my photos & my Price would be Changed!, Be Careful & Always Check Over Everything Before Listing!!

[mtgraves7984]

Oh... I only scanned page 1, but I did see another listing with a price ending in '.50'. Maybe that's your next Rhesus monkey...

[toomuchstuffagain35]

Not that this helps explain anything, but I noticed the 5th photo in on your respawn tee has the neck label for your jurassic world tee (which is active at $16.99), so it appears this listing was a sell similar?

[wastingtime101]

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@meme6253 wrote:

I was having the same problem, I mentioned earlier on here, I would set up my listing except photos, I would save & comeback to set my photos & my Price would be Changed!, Be Careful & Always Check Over Everything Before Listing!!

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Oh yeah, I remember seeing a few discussions about that. People created listings on website, saved drafts. Went to drafts through app to add photos from phone and before publishing would see that the prices had changed.