Listing Fees when Customers Cancel orders

[ryder24]

Lately I have had several sellers who buy an item, and then immediately want to cancel their order.  This is really not a big deal, and Ebay refund the final value fee, but they do not automatically relist my item, as is done when an unpaid item case is closed.  I am left having to relist the item, and pay a relisting fee again for the item.  This is not a large amount, but adds up when it keeps happening, and Ebay doesn't seem to take issue with cancelled orders.  This fee when a cancelled sale requested from the buyer should be waived, credited, or automatically relisted for free.  Thank you.

[femmefan1946]

Sorry.

A listing fee is not refundable.

It makes not difference if there was no sale or if there was a failed transaction.

pay a relisting fee again for the item.

If you have list fewer than 50 items each month you have no listing fees.

This would include failed transactions that you relist. If the total number of listings+relistings is less than 50, no fee.

If you have a Store, you have 250 or more 'free'  listings, which are actually reduces cost, and you figure the cost by dividing the monthly Store fee by the number of listings and relistings you do.

The tricky bit comes when you have more than 50 but less than 100 unique items to list. That calls for arithmetic and decisions.

As an aside, it's been my observation that most of these cancelled sale complaints are on Auctions, yet Auctions are only about 15% of transactions.

Have you considered moving to Fixed Price, which works better for today's Instant Gratification customer with her mobile phone, and perhaps even adding Immediate Payment Required, which leaves the listing active until someone actually pays?