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Listing Designer Fees

 I did not like the Seller Hub and was told that if I unsubscribed from the Seller Manager Pro it would go away, but I didnot realize I would be charged .30 and ocasionally .60 for a designer listing fee on every item that gets automatically relisted or even when I list a new item as sell similar. The fees do not show up when a new item is listed or even worked on and there is no way to delete the now inbedded listing designs in all my 100's of listings. What to do. Ebay is looking into it, but I do not want to pay for these listing fees??????

Message 1 of 15
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Listing Designer Fees

@scoobypooh

 

Same thing happened to me.

For now resubscribe to SMPro and hit up CSR for a credit for those fees you were charged.

The only way to remove Listing Designer now is through Turbo Lister.

eBay knows this and their only "advice" was to redo ALL the listings with LD from scratch.


"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 2 of 15
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Listing Designer Fees

@Anonymous

Don't say I didn't tell you this would happen.

 

You have NO RIGHT to charge fees for a feature you no longer support OR provide a way to edit it from listings.


"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 3 of 15
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Listing Designer Fees

bump

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 4 of 15
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Listing Designer Fees

WOW so sorry this is happening!

Message 5 of 15
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Listing Designer Fees

@trinto@ebay

I would think NOW would be the time to work out a solution to this issue rather than wait until SMPro goes away and suddenly all the sellers using it will be left paying fees (and sometimes outrageous ones at that) for something you no longer support.

 

If your ONLY "solution" is to redo every single listing which has LD from scratch then maybe an announcement to that effect might be in order?

 

Or gosh, just MAYBE eBay could stop CHARGING these fees?


"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 6 of 15
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Listing Designer Fees


@lookng2015 wrote:

@trinto@ebay

I would think NOW would be the time to work out a solution to this issue rather than wait until SMPro goes away and suddenly all the sellers using it will be left paying fees (and sometimes outrageous ones at that) for something you no longer support.

 

If your ONLY "solution" is to redo every single listing which has LD from scratch then maybe an announcement to that effect might be in order?

 

Or gosh, just MAYBE eBay could stop CHARGING these fees?


@triton@ebay  just fixing the typo in looking's post so you can address this issue

Message 7 of 15
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Listing Designer Fees


@mismarymarpl0 wrote:

@lookng2015 wrote:

@trinto@ebay

I would think NOW would be the time to work out a solution to this issue rather than wait until SMPro goes away and suddenly all the sellers using it will be left paying fees (and sometimes outrageous ones at that) for something you no longer support.

 

If your ONLY "solution" is to redo every single listing which has LD from scratch then maybe an announcement to that effect might be in order?

 

Or gosh, just MAYBE eBay could stop CHARGING these fees?


@triton@ebay  just fixing the typo in looking's post so you can address this issue


You didn't fix it. 

 

@Anonymous

 

_____________________________
"Nothing is obvious to the oblivious"
Message 8 of 15
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Listing Designer Fees

Anonymous
Not applicable

@scoobypooh wrote:

 I did not like the Seller Hub and was told that if I unsubscribed from the Seller Manager Pro it would go away, but I didnot realize I would be charged .30 and ocasionally .60 for a designer listing fee on every item that gets automatically relisted or even when I list a new item as sell similar. The fees do not show up when a new item is listed or even worked on and there is no way to delete the now inbedded listing designs in all my 100's of listings. What to do. Ebay is looking into it, but I do not want to pay for these listing fees??????


You will need to end these listings and create new ones from scratch. Any fees related to Listing Designer can be reviewed by our customer service team for appropriate credits, don't hesitate to reach out!

Message 9 of 15
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Listing Designer Fees

@trinton. You really think that's the BEST solution eBay can come up with?

If you're not supporting the feature stop CHARGING for it.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 10 of 15
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Listing Designer Fees

@Anonymous

Everyone has options. Just be sure the best option is right for you.
Message 11 of 15
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Listing Designer Fees

Pretty sure that Auctiva scroll has to be removed soon, too.

 

Before you start relisting, you might check your current listings on a mobile.

While your customer base may not be big on phone shopping, it is true that more than half of online transactions do use phones.

And our listings look vastly different-- in fact downright unreadable -- on phones if we are not careful.

Message 12 of 15
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Listing Designer Fees

I noticed that Listing Designer didn't even show up as a border when you viewed the listing on a phone.

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 13 of 15
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Listing Designer Fees

You have no idea what you are talking about !

Often items haven't sold at the end of my 10 day auction and I raised the price and they sell immediately.

Message 14 of 15
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Listing Designer Fees

YOU DO NOT HAVE TO DELETE YOUR AUCTIONS LOCKED WITH LISTING DESIGNER!!! 

THERE IS A CURE!!! -- READ MY DETAILS BELOW:

 

As you might guess from my auctions I am a systems engineer and its in my nature to find speedy and simple cures for glitchy issues.  Here is the very best cure to knock out the horrifically pesky eBay "Listing Designer", "Gallery Plus", and "Subtitle" pricey glitches that are currently plaguing the heck out of eBay.  I also called and had tech support drill this method in their support answer system as a cure-all to this issue.  And the best part is even for the biggest auctioneer with hundreds of auctions, this will work for you and you will invest no more than 30 minutes of your time tops to fixing all you hundreds of pre-existing auctions.  Here's what you do:

 

1.  Download eBay's now extinct Turbo Lister v2.0 app from a reliable source and load it on your PC.

 

http://download.ebay.com/turbo_lister2/TurboListerInstall.htm

 

2.  Sign in with it and synchronize it with all your auctions -- don't worry if you didn't use Turbo Lister to make the auctions, because it will still work and I will tell you how to clear the glitches that will happen.

3. Once it is done synchronizing, expand Turbo Lister to take up your whole screen just to make things easier, grab all your auctions at once, right click on all of them, click "EDIT MULTIPLE ITEMS",  expand that window to take up your whole screen for the sake of ease, scroll down the right hand side to "Listing Upgrades" and put a check mark in "Value Pack: COMBINE GALLERY PLUS, SUBTITLE AND LISTING DESIGNER AND RECEIVE A DISCOUNT!", even if you see a solid blue square in the check box (that just means some of your auctions have this feature already), then after the "Value Pack" check is in place it automatically check marks Gallery Plus,

 

FYI: at this point, if for some reason you want to keep either the subtitle or Gallery Plus on some of your auctions then you will have to separate off those particular auction groups and custom handle those auction entries one by one or you will eliminate all your custom subtitles on accident handling them as a MULTIPLE ITEM group edit.

 

Then click the button "Listing Upgrades", in this window just put an "x" or anything you want in the "Subtitle" field (it won't work without something in this field), then click SAVE in the lower right hand corner and click OK in the dialog box that pops up asking you to confirm changes, the "EDIT MULTIPLE ITEMS" window closes and you get another dialog box that pops up and hit OK in it as well, WARNING! DO NOT SYNCHRONIZE YET!, and yes, I know we just turned all these unwanted features on all of our auctions in your downloaded auctions hive - just bear with me because this clears a glitch, now right click the entire grouping of auction hives again and hit "EDIT MULTIPLE ITEMS" again, expand that window to take up your whole screen for the sake of ease, scroll down the right hand side to "Listing Upgrades" and REMOVE the check mark in "Value Pack: COMBINE GALLERY PLUS, SUBTITLE AND LISTING DESIGNER AND RECEIVE A DISCOUNT!", then you get another dialog box that pops up asking if you would like to keep your subtitles and click NO, then SAVE the  "Listing Designer (Multiple Values)" window again.

 

At this point, custom check all of your auctions individually that you are certain that you don't want any SUBTITLES and make sure there is no text left in those Subtitle Fields, or else when you synchronize Turbo Lister will accidentally add that subtitle in your auction.  Make sure all the SUBTITLE fields are blank.

 

Also, DO NOT BOTHER WITH the Listing Designer tab in the Description Builder button -- it will not eliminate Listing Designer in your auctions properly.  All that is good for is to check to see if Listing Designer is unchecked.  If it is checked, you have to do the steps above again for the actions that still have this undesirable feature checked.    

 

Once you are sure all your downloaded auctions look good and have all your pics uploaded correctly, then synchronize and all those pesky features will be removed.  If you screw up and synchronize accidentally adding some or a bunch of these options on accident and then remove them and see that you are being billed for them, just call eBay and explain that you were trying to use Turbo Lister to get rid of these features and they will remove the fees.  I had no problems with them removing fees when I finally got this figured out with trial and error.  But if you do it right the first time following my steps you should have no problems.

 

So, in the end, as a reality check for all the sellers out there of how worth it it might be to give this cure a try to eliminate these 3 pesky features, after I informed eBay tech support of this hidden cure to eliminate all 3 of these stubborn features, and I asked to be reimbursed for these fees that have been locked in my account auctions since these changes in September 2017, I logged in to find that eBay had credited my seller account for $1,649.94 USD in accumulated fees from these darn locked in features since September 2017.  Pretty worth my while to get this resolved... and pretty respectable of eBay to credit my account so quickly and heartily thank me for detailing the hidden work around of exactly how to use Turbo Lister to successfully remove these legacy features.  

 

Hope this helps a lot of sellers :0)

Message 15 of 15
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