Hi, I have to address the "grinding" I'm getting from eBay lately.
I'm a seller with more than 1500 sales, above 1000 feedbacks all positive and wonderful! Not even a single natural.
I had 3 errors with the authentication department which were rectify and 2 of them were repurchased by the buyer, besides this, all my sales were a complete success.
I never had any complaints from buyers, exactly the opposite, very few returns (less than 1%), and I have above average return customers. I never pull sales out of eBay, and always respected eBay's terms and conditions. I also very stupidly instructed my eBays return customers to make the second purchase on eBay.
In short, eBay should be very proud the way I represent them, and try to give me some supports, but they do exactly the opposite!
In the past 3 months, eBay started putting all my sales funds on hold, from $700 and above, one had a wrong reasoning but it didn't help for the funds release, the same order had 30 days hold because I was on vacation, but when it was delivered and the funds were cleared for payout, they suddenly put a hold on the payout for another 5 days for "account review".
Today I had a very ridicules situation with eBay, I sent an order on due date, but when I uploaded the tracking number, it suddenly vanished from the order page, I tried 3 more times with the same results, even though it stated "Thank you for shipping your order" on the left portion of the order page.
I called eBay and they saw the glitch and open an IT ticket which was on May/22/2024.
They also sent me an email with the IT ticket number.
The item in question was delivered to eBay's authentication department on May/23/2024 (6 days ago), and it pass the authentication yesterday and the funds were released, but not received yet!
Today May/29/2024 I received an email from eBay stating that my account is restricted because they claimed there was no tracking number uploaded to this transaction, even thought an IT ticket was opened, and they can clearly see that the item was delivered and authenticated, but in spite all these, they still mentioned that it can take another 3 days to resolve this, but in the meantime they are still holding my payouts (2 payouts in the sum of $11,000+)!
I also never received any updates on the IT ticket.
The more effort I put into my eBay store, the more grieve I'm getting from eBay, there is no winning with them. They have no problem abusing their top sellers with no reason, I guess they are getting some kind of a kick out of it, otherwise, all don't make sense!
I'm working very hard to get sales traction on my website, so I can finally be able to close my eBay store and sleep better at night. Three of my friends already left eBay and they are super happy about it!
