Lack of Feedback

[tommytreasure]

I only sell items that match the descriptions and the images. I don't sell anything that I wouldn't buy myself. I ship quickly and post the tracking numbers, I pack with care, I often include gift boxes, and I always drop in a thank card, yet 90% of the time I don't receive feedback. No, I don't message buyers requesting feedback, and yes, I always leave them positive feedback. Can someone tell me what I'm doing wrong? Are people lazy or just reluctant to do something nice for someone? I guess no feedback is better than negative feedback, so maybe I should just shut up.

[asset_liquidators]

10% is about the norm for me nowadays. Just do what you do, concentrate on what you can control and don't worry about the rest.

[Anonymous · Accepted solution]

No feedback is positive feedback.

[hartungcards]

No news is good news when it comes to feedback -- the positives are of debatable value, but the negatives make you look bad.  The buyer gave you their hard-earned money, that's usually all you get.

[eburtonlab]

You have left 1138 feedback ratings, and received 944 (313 or just about one third of those for sales). That is not a bad yield at all.

But if you are only getting feedback for 10% of your sales transactions overall, that means you are not leaving feedback for the majority of your transactions.

Some users almost always leave positive feedback. Some users almost never do.

There is probably not much you can do either way to influence either of those user types to change behavior, short of provoking a negative.

There are also a group of users that only leave positive feedback after positive feedback has been left for them. When two such users are involved in a transaction, neither gets feedback as each is waiting for the other to blink first.

Choosing to leave positive feedback without regard to whether you have received it can increase the odds of receiving positive feedback from those sorts of users.

[lightlily_arts]

Frankly most buyers just don't care, and people are just lazy.   eBay does send them notices encouraging them to leave feedback which are just ignored.  As the majority of  people don't bother to leave feedback,  you are right no feedback is better than negative comments.

[spark-chaser1]

You are appreciated. You sound like a seller I'd love to do business with. And yes, if I did indeed buy from you and got steller service you would not only receive a positive feedback from me, I would send a private note in messaging after I received my purchase. Probably overkill, but its just how I like to operate.

And if you did a less than stellar job, I would still try to work it out in messaging before dropping the neg bomb as a last resort.  Unfortunately fewer people are showing the courtesy of simply saying " thank you" nowadays. Both buyers AND sellers. Just seems to be the way it is.

I only  buy here, and have found in the last few years the number of feedbacks I receive have rapidly dwindled. However, as a buyer I do understand that buyer feedbacks are pretty much only a " tied my shoes" reward, as a buyer can only be left a positive feedback, so I don't really sweat it, but I do normally appreciate being thanked for doing business. Its just common courtesy

As others will agree, and you have acknowledged, do NOT attempt to ask for feedback if you haven't received any, in the event a buyer had a less than great experience and you basically ASK them to shout it out to the world...

[soh.maryl]

Your FB is a respectable number.  Exactly what could you do with more that cannot be done now?

[ajs_coins_and_alchemy]

No new is good news.

You're doing everything right.

People are lazy.

Some people leave feedback a longggg time later... i've gotten feedback as much as 36 days after the transaction (i read all feedback and check what transaction it corresponds to).

I'm not trying to brag, I'm pretty sure I've gotten way more than 10% positive feedback from my buyers the past month or two, and I don't do half of what you do. It's luck of the draw?? I have no clue...sorry... 

[tommytreasure]

I think you are correct and I'll take it as that.

[tommytreasure]

It's not seller feedback although I've sold a considerable amount. It's just disappointing, but like others have said, no feedback is better than negative feedback.

[joseh1445]

I am a seller as well.  Having said that.  Nowadays, I get asked to leave feedback all over the place.  This is not just related to ebay.  If I use a service (Mechanic) or if I go to store, I am told that I will save X% if I sign up for their rewards program.  I always reply with a thank you, but no thank you.  I don't want to get a text message, email or phone call from some one or a store, asking me about how was my experience. 

Don't take it personally, but most people are just tired of getting text messages, emails and phone calls from a businesses asking for feedback.  

Good luck on your selling journey.