eBay

gloryglorygifts · ‎02-19-2018

This past week I got an email from Paypal about a disputed transaction that occurred on 1/28/18. I'm covered under the seller protection, as it was shipped using ebay shipping and it went to the address listed on both ebay and paypal. What I did notice, though, is that the buyer just opened their ebay account on 1/25/18 and have had 47 sales in less than a month. It may be nothing, but, it has raised a red flag for me. I'm just wondering how many of those sellers put all of that beautiful feedback, because that is all we are allowed to leave, when the purchases were actually disputed on Paypal? I did. The customer gets the product, glowing feedback and a full refund from paypal. (At the very least, sellers should be able to remove feedback that they left if they can't alter it to the truth.) Disputed Paypal transactions should be reported to eBay so that suspicous buyers can be monitored. I'm not sure how many sellers actually do that, but it is a wise idea to do it going forward if you don't. I would not have thought of doing that a year or two ago, but each day is a learning experience with eBay, so if this helps another seller great.

southern*sweet*tea · ‎02-19-2018

Since May of 2008 sellers have had zero reason to look at the feedback a buyer receives. You can't see it anyway unless someone has already purchased (or has an outstanding bid) since user IDs are scrambled to other users. The only feedback useful to a seller is the feedback a buyer LEAVES for other sellers.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

rainbowcolorz · ‎02-19-2018

@southern*sweet*teawrote:
Since May of 2008 sellers have had zero reason to look at the feedback a buyer receives. You can't see it anyway unless someone has already purchased (or has an outstanding bid) since user IDs are scrambled to other users. The only feedback useful to a seller is the feedback a buyer LEAVES for other sellers.

I check the feedback my buyers receive and the feedback they leave. Even though sellers are only permitted to leave positive feedback, sometimes I have seen where a seller has had a very bad time with a buyer and they have mentioned something about it. Then if I have time, I go check out the seller.

sharingtheland · ‎02-19-2018

You can respond (add) to feedback you've already left. Doing so with any negative wording or implication would not be wise, however.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

inverted_flat_spin · ‎02-19-2018

"Disputed Paypal transactions should be reported to eBay so that suspicous buyers can be monitored. I'm not sure how many sellers actually do that, but it is a wise idea to do it going forward if you don't."

I think that's a good approach and I have used it more than once with bad buyers trying to scam credit chargebacks, claiming unauthorized use. I messaged & supplied eBay with all the information I had on the PayPal case and they responded and cracked down on at least one of the sellers - killed his account.

I know for a fact it can work -

sandmansales · ‎02-19-2018

I don't work for ebay\paypal and it's not my job to act as their security personnel. I have enough problems just trying to wade through their mountains of hourly site changes.

The feedback, that's worthless as-is, changed, re-worded or removed.

~Why be a second rate version of someone else when you can be a first rate version of yourself~

green-night · ‎02-19-2018

Even though sellers are only permitted to leave positive feedback, sometimes I have seen where a seller has had a very bad time with a buyer and they have mentioned something about it.

That is unfortunately a policy violation. I won't lie though, I like it when I see a seller get away with it.

gloryglorygifts · ‎02-21-2018

That's my point exactly. The feedback is useless, that's why it is important to work with ebay if you think that a customer is trying to perpetrate fraud by claiming they didn't purchase something. They don't dispute it through ebay, nor Paypal. They go directly to the credit card company. If a customer has an item shipped to a verified ebay and paypal address it is clearly buyer's remorse and not a credit card theft. They should be reported to ebay IMO.