Just had this return requested

[etk330]

There's something wrong with the item your buyer's received, so they'd like to return it.Please take action by Apr 04.Your PayPal funds from this purchase will be unavailable while this request is open.

Info from the buyer

Reason

Doesn't match description or photos

Comments

The description in the auction does not denote the fact that the screen protector is a SEPARATE item. The item I received is not what I was bidding on. Please accept the return. Thank you.

Sold a case for a iphone 6 on feb 23 to this one person and this is what he wrote today april 1st. What should I do a month has passed and More than likely the case will arrive unsellable.  I do have the option to cancel the return.

[escuintla]

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@2015mhfashions wrote:

Ironic how sellers complain about buyers not reading everything, ( I am a seller also ) hands up all those in this thread Guilty, most of you !

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@2015mhfashions wrote:

Ironic how sellers complain about buyers not reading everything, ( I am a seller also ) hands up all those in this thread Guilty, most of you !

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Mea culpa! 

[mam98031]

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@2015mhfashions wrote:

Ironic how sellers complain about buyers not reading everything, ( I am a seller also ) hands up all those in this thread Guilty, most of you !

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I appreciate you pointing this out.  I do however think you are making assumptions that could lead you to an incorrect assessment of the problem at hand.

So let's be clear here.  From what the OP originally wrote, you wanted all of us to know this SNAD was filed outside the terms set forth in the MBG.  To do that would have been an ASSUMPTION.

The MBG time frame is NOT 30 days from purchased but 30 days from the date actually received OR the latest date on the ETA in the purchase record.  

Now it is possible that you had access to the data we did not have and therefore you knew that the return was outside the MBG.  IDK nor does it really matter.  

[2015mhfashions]

Knew that would be what you would say, the fact they informed you the option to decline was there should tell you as a seasoned seller that 30 days had passed since delivery, that is not an assumption that is a fact, Offer to decline is always there once the 30 day MBG rule has passed,.

you should know that instead off telling the OP their option is as you wrote earlier :

You don't have a whole lot of choice here.  Ebay changed the return system late last year.  It is in your best interest to accept this return, allow Ebay to issue a label to the buyer, once you have the item back, issue the buyer a refund.

If you don't do it voluntarily Ebay will force you and if that happens you do get a defect on your account.

So 

1. They do have a choice, Decline the return, this is offered because IT IS outside the MBG 

2. They do not have to accept or issue a Label or refund

3. E Bay actually will not force anything as previously stated outside of MBG

4. There will not be a defect for declining

You gave advice because either you were not paying attention or were unaware option to decline means that it is outside of the MBG, Totally not an assumption as some other posters have also pointed out, instead of accusing me of jumping to assumptions which i clearly have not as the OP confirmed option to decline is there, how about admitting you failed to understand and gave bad advice.

[2015mhfashions]

I think penguins_dont_fly understood it exactly as i did.

[penguins_dont_fly]

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@2015mhfashions wrote:

I think penguins_dont_fly understood it exactly as i did.

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Actually ... I am one of those "non readers" 

In my first post on this thread (post #8) I stated that the OP would get a defect for denying the return.

fern*wood pointed out to me that I was wrong in post #9

I did a "mea culpa" in post #10

And then I gave an explanation to ittybitnot in post #12

In all fairness, the OP never said when the item was delivered. The only date given was the sale date of February 23rd.

On the other hand ... nobody (including me) asked the OP what the Delivery date was 😉

[myangelandmyprincess]

When was the item delivered?  The buyer protection only lasts 30 days after delivery.  

[myangelandmyprincess]

Apparently I’m really late to the game here.  I saw the first few posts and was shocked no one questioned if it was past the deadline so wanted to respond ASAP to make sure the op didn’t accept if they didn’t have to.  But I see the op figured it out on their own thankfully 

[2015mhfashions]

Yep i understand that, but as i pointed out if there is an option to decline which there was then that means the 30 days has passed outside of the MBG so you wouldn't actually need to know the exact delivery date, the OP figured it out and had it automatically closed, no return, refund or defect, my point was how many posters were missing this fact and telling the OP he had no choice but to accept a return on their dime and the return defect had they accepted which would have gone with it.

[mam98031]

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@2015mhfashions wrote:

Yep i understand that, but as i pointed out if there is an option to decline which there was then that means the 30 days has passed outside of the MBG so you wouldn't actually need to know the exact delivery date, the OP figured it out and had it automatically closed, no return, refund or defect, my point was how many posters were missing this fact and telling the OP he had no choice but to accept a return on their dime and the return defect had they accepted which would have gone with it.

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It can also mean it was a seller with a No Return policy and it was a properly filed Buyer's Remorse Return.

I get it, you are having fun pointing out that mistakes and assumptions were made on this thread.  You are absolutely right, there were.  By most of us, to include you.  But as posts went on and it came to light what really happened to the OP, it was all worked out and a better understanding was achieved. 

It goes back to what someone else said and it certainly helps when an OP gives complete and accurate information in an effort to get complete and accurate advice.

The OP has their issue now resolved and the rest of us have a much better understanding of what transpired.  

[2015mhfashions]

It can also mean it was a seller with a No Return policy and it was a properly filed Buyer's Remorse Return.

Well that's obviously incorrect also, the OP already stated it was a Snad return request so a no return policy would be invalid, Having fun pointing out YOUR inaccurate advice ? Simply pointing out you were incorrect telling the OP they had to accept the return and if they did not they would receive a defect, totally wrong, it came to light right at the start if you paid attention, Offer to decline means outside of MBG it really is that simple.

[myangelandmyprincess]

While the original post didn't say "decline return" it did say it had the option to cancel the return that combined with the original sale date is what made me first question if this was 30 days past delivery as that's what I sounded like.  I of course was really late to the game here and responded after the op figured it out on their own before anyone else had suggested it might be the case.  Once the op posted they declined it it was very apparent that it was a case that was past 30 days from delivery thus not an assumption on @2015mhfashions  part.  It's important to slow down and read and not just think every case is a lost cause.  I know it seems that way sometimes but  If the op had followed the advice they would have accepted a return and paid return shipping when they didn't have to.  

[treasure.hunter.d]

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@2015mhfashions wrote:

Ironic how sellers complain about buyers not reading everything, ( I am a seller also ) hands up all those in this thread Guilty, most of you !

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Bravo! Took the words right out of my mouth!

[mam98031]

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@2015mhfashions wrote:

It can also mean it was a seller with a No Return policy and it was a properly filed Buyer's Remorse Return.

Well that's obviously incorrect also, the OP already stated it was a Snad return request so a no return policy would be invalid, Having fun pointing out YOUR inaccurate advice ? Simply pointing out you were incorrect telling the OP they had to accept the return and if they did not they would receive a defect, totally wrong, it came to light right at the start if you paid attention, Offer to decline means outside of MBG it really is that simple.

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Dang, you are just a ray of sunshine!

[2015mhfashions]

Don't let the rays blind you !

[monster-deals]

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@fashunu4eeuh wrote:

This is part of the Money Back Guarantee that eBay offers.

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Actually no. Because an item that is as described does not fall under the MBG... but ebay has a nasty habit of not knowing or following their own policies.

Or caring when buyers violate them.