eBay

bigmotormania · ‎09-22-2017

One of my more popular items, a pair of Alpinestar gloves, relisted without my noticing (yet again) with all sold variations added back into it.

Thank goodness I decided to go through and look, as I hadn't noticed before.

They sold pretty quick, and the Large and X-Large sold out pretty quick, and someone was watching that listing, so I might have just saved myself yet another defect.

Phew

The thing that get's me the most is I always check my variation listings first and it always shows as 0 quantity for the sold out items, but when I went back to look today, they have miraculously appeared as in stock! Goodness me I love this "glitch".

Wonderful.

Bigmotormania

tunicaslot · ‎09-22-2017

WAS this a GTC? And the glitch is still here - what a pain! I'm sure that may be part of the problem with sellers having to cancel listings - not that it's being sold offsite.

Trinton did say that a relist - if you sold out of all of 1 variation will immediately reset as it can't be 0 - while the other variation quantity will stay the same. It should just stay at 0 until the seller updates their inventory - that's backwards.

bigmotormania · ‎09-22-2017

@tunicaslot wrote:
WAS this a GTC? And the glitch is still here - what a pain! I'm sure that may be part of the problem with sellers having to cancel listings - not that it's being sold offsite.

Trinton did say that a relist - if you sold out of all of 1 variation will immediately reset as it can't be 0 - while the other variation quantity will stay the same. It should just stay at 0 until the seller updates their inventory - that's backwards.

Nope, 30 day Variation BIN.

Trinton said this was "intended" however I quite blatantly told him that that should be the seller's choice to make. eBay doesn't have the right to dictate what I do and don't have in my inventory, and when I get a defect because of this, as I previously have (rolls off in less than 15 days thankfully) then it becomes quite clear that eBay doesn't actually care about the problems it causes.

OoS defects are the worst you can get next to Unresolved, far as I know, and to get one when I did nothing wrong except maybe not see that EBAY made the claim I had restocked on an item that I actually did not, I get insulted by that.

That OoS defect I have to this day insults me every time I open my Seller Hub and see it glaring me in the face.

Bigmotormania

dtexley3 · ‎09-22-2017

I agree with you, this is wrong. In a previous thread I asked Trinton to explain the business logic that was being used to determine that this is appropriate system behavior but he never responded.

Member of the Grumpy Old Man crew

bigmotormania · ‎09-22-2017

I don't really blame him, honestly.

For one, the sellers understand it's blatantly wrong, I'm sure Trinton (and the whole blue crew) understand it's blatantly wrong, but it's not their decision to make and they can't change it.

It's like a broken wheel, something goes wrong and Sellers take a hit because of it and it messes up their business, they get angry, come to the boards angry about something, a blue responds with a statement that makes them (and now other sellers in and out of the thread) even more angry, TrinHeiAlaTy are trapped between a rock and a hard place and anything they say will only inflame the issue even more.

The wheel keeps rolling but every time it hits that broken chunk it jumps and breaks it even more.

It's not the best tactic but sometimes simply not responding is the best way to negate even more inflamation of the subject, other times, not so much. I would rather they responded with an "I don't know, when I have the time I will look into it and try to get back to you with an answer" than to be completely ignored.

But, for me, the worst of it, is when you do get an answer, and that answer just has me like "Wait... wut... did you seriously just admit that?" which usually makes it vastly worse. Example being the thread about hidden policies, that blew up like no other and people were VERY angry, though it eventually died down, at the time, I think we may have stressed the blues out quite a lot.

I don't know, either way, I should never have gotten that defect, and since I did anyway, it should have been removed when I called eBay, but it wasn't, and that's what bothers me the most about it.

Bigmotormania

tunicaslot · ‎09-22-2017

I agree with you about it not being their fault - they can only pass things on to the appropriate parties and hope the problem is resolved.

I'm glad that you see the problem lies with Ebay and not with the blues as so many here have been giving them grief the last few days - and I guess that it is their job to act as go between but really people have to remember that CS no matter what company can only do so much.

I was fuming about an issue with my home equity a previous rep lied to me about - having to call for the 3rd time - I was in a rare mood - but started right off apologizing if my frustration got the better of me as I knew she was not the one at fault. That apology reminded me that this rep was not the source of my anger and we calmly discussed the issue and boom - issue taken care of.

castlemagicmemories · ‎09-22-2017

The blues do take a lot, but as in the Fall Update, a lot might have been avoided if the Update were more explicit, IMO. I have this image of them gearing up with battle armour before they start a chat or discussion, but I understand that people are upset.

As with these ghost listings, with the serious defect that a seller can get if they don't catch this, one would hope it would be resolved.

oaklandmaryland · ‎09-22-2017

this glitches been going on for years and ebay reps say they can't get software to fix it. what a laugh. I solved problem by not making multiple listings anymore. Was told that that when resisted the computer merely picks up the original listing without any sales to quantity reductions. I got 3 defects in one month due to bay's glitches and haven't had any more defects. Takes more listings but that's better then defects. I REALLY believe ebay does that stuff to eliminate TRS and not have to pay the miserly 10% fee reduction.

oaklandmaryland · ‎09-22-2017

GTC has nothing to do with it. Had 3 defects due to glitch and I NEVER use GTC. I find many writers blame most things in GTC but that is rarely the problem.

tunicaslot · ‎09-23-2017

Actually - the way GTC works is that if you run out of an item - when relisted that sold out item shows your original count - so yes it did have something to do with it as I wasn't sure the OP knew how GTC worked. I've also had defects due to glitches and I don't do GTC .

@oaklandmaryland wrote:
GTC has nothing to do with it. Had 3 defects due to glitch and I NEVER use GTC. I find many writers blame most things in GTC but that is rarely the problem.

sidemouse · ‎09-23-2017

@bigmotormania wrote:
One of my more popular items, a pair of Alpinestar gloves, relisted without my noticing (yet again) with all sold variations added back into it.

It's also kind of your own fault if you know about the glitch yet keep going down the same road...