Hello,
Please can someone give me an advice on what to do. Since January about once a month I have a random item that is removed as counterfeit. This is not a vera warning, it is not coming from the company that manufactures the item, it is coming from eBay themselves. Every time it happens I chat or call and ask how I can prove the item is authentic with receipts. The associate I speak with say I cannot prove it, and can only tell me not to list the item again. Sometimes they make up random thoughts like that item is not allowed to be sold on eBay even though I have sold many in the past and there are thousands and thousands of other listings. I was told that it was possible that other sellers are actually reporting my items so that they do not have the competition. One associate said that is not some thing they would take a listing down for, but the last associate I talk to said yes I also have the opportunity to report items. Almost like he was saying I could do the same thing. Regardless apparently now I have reached the limit of “counterfeit” items, and they put my account on hold for three days. I am so frustrated. My items are not counterfeit. I have no ability to prove that they are authentic. And nobody at eBay will help me including calling, chatting, And discussing the issue with eBay for business on Facebook messenger. I am so frustrated at this point that a company would allow this to happen to a seller who has done absolutely nothing wrong, and give no advice or help on how to resolve the issue. So it will just continue to happen until my account is suspended. HELPPPPPP.
