Item returned faulty

[akehurst64]

Sold s phone and he returned it faulty I'm am now left with a phone that won't switch on and it worked fine previously and he has had his refund

Where does this leave me ...he also runs a phone shop I think he somehow swapped parts within my phone ...thoughts please 

[vrie39]

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@akehurst64 wrote:

Sold s phone and he returned it faulty I'm am now left with a phone that won't switch on and it worked fine previously and he has had his refund

Where does this leave me ...he also runs a phone shop I think he somehow swapped parts within my phone ...thoughts please 

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You have to account for these losses somehow, and don't sell that which you can not afford to lose.

[gracieallen01]

Well, you can always file complaints against the buyer with USPS Postal Inspectors, IC3 and your and the buyer's police depts.  If he has a phone shop, you may not be the first to take a loss from them and there may be other complaints on record - the more complaints, the more likely for something may be done. 

I don't know if you can file with ebay for a reconsideration of the refund, but have those record numbers handy, just in case.

[luckythewinner]

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@akehurst64 wrote:

Sold s phone and he returned it faulty I'm am now left with a phone that won't switch on and it worked fine previously and he has had his refund

Where does this leave me ...he also runs a phone shop I think he somehow swapped parts within my phone ...thoughts please 

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Where does it leave you? It leaves you with a non-working phone, and without the cost of any shipping and fees you spent. 

What are my thoughts? My thoughts are that "I think" is not a sufficient evidence of a crime. 

[Anonymous]

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@akehurst64 wrote:

Sold s phone and he returned it faulty I'm am now left with a phone that won't switch on and it worked fine previously and he has had his refund

Where does this leave me ...he also runs a phone shop I think he somehow swapped parts within my phone ...thoughts please 

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Problem with online selling is that there is no way to prove what a seller sent a buyer.  Unfortunately bait and switch works both ways and on Ebay the buyer seems to be always right.     I try to shy away from electronics, breakables and items with removeable parts.    

[Anonymous]

First, if you take the battery off, and have it plugged it direct to a power source will it boot up?

If not, it's a long shot, but get a can of compressed air, take the battery out blast out the dirt & dust then the put the battery back on and charge it for a few hours.  It should boot up, unless the battery was switched or the Sim chip was removed.  I assume you checked the Sim has not been removed or installed wrong?

Let me know if that works for you. 🙂 

[7606dennis]

If you suspect that he switched out parts, it is going to be quite difficult to prove.  There is really no way for you to prove that you did't switch out the parts yourself either before sending the item or after receiving the return.  About all that you can do is accept the return and refund under the terms of the MBG.  

You can file suspected fraud complaints with the USPS and Internet Fraud agencies but investigations may take some time.  I would secure the returned item since it will undoubtedly figure in any investigation.  However, I'm not sure that it would not be suspect owing to the potential for contamination.

[7606dennis]

I just realized that you are located in the UK.  I'm not familiar with how your country deals with Internet and Mail fraud.  You might wish to post on the UK boards.  However, I'm still doubtful of how useful the phone would be as evidence.