Item not as described

[azuretorrent]

Hi all

I just sent a couple of booster boxes to buyer, the buyer sent and claimed that I did not send him the Items as described he sent me a picture of some cards (bulk) for padding  and two boxes which I packs the items in, but no booster boxes, or the original Box, or label.  The buyer is International I said didn't ship international  and he  said I could ship to his friend. So turns out his friend received the package and claimed that the two booster boxes are missing and buyer is asking me for return.  I 100% packed the two  booster boxes and insured it for full amount over 1k and express delivered. I don't know what to do any advice.

[duncanvr]

Warning only ever ship to the registered buyers address on ebay. Do not redirect to buyers friend under any circumstances you will have no seller protection here. Your being scammed and may just have to take the loss in this case. You have no choice but to accept the return in this case and you will get the wrong thing back and be stuck having to refund.

[bbravo65]

...you should cancel the sale at the beginning as you didn't ship international...too late now...

...you got no protection regarding you ship to different address and most of all, this INAD case...

...so sorry to tell you the truth that you will lose your money...but at least what must have to be done is except the INAD case and asking that buyer to return your items (even though whatever he returned won't be your original shipped items)...wait until you receive the return package before issue the refund...

...put his name in the Block Bidders/Buyers List...

...it seems like eBay is not a trustworthiness place to sell anything from couple hundred bucks in value...scammers is freely robbing sellers and eBay at this time is encourage them by the nonsense Money Back Guarantee policy...not even mentioned the Credit Card Charge Back that eBay totally turns their face away, pretending that is not their problem, although eBay's name was legally at first and only in money transaction, not sellers...eBay didn't enforce buyer to return seller's item, didn't provide correct information to buyer's financial institution, eBay won't bother to fight against the fraudulent charge back on behalf of buyer, so later eBay can happily collect $20 fee because buyers lost in that claim..."not my circus, not my monkey" is what can used to explain eBay's behavior in transaction disputes or credit card charge back...

[katzrul15]

E-Bay requires you to ship to the address they provide for the order.

If the order is over $750, you are required to use signature confirmation in order to evoke potential Seller protection.  Did you?

I would start by filing a mail fraud/tampered parcel report with USPS (or whoever you used).  

By what date do you have to reply to the Item Not as Described?