Item Lost In Post

[alof33]

Had a buyer contact me to say item hadn't arrived. When I checked tracking the parcel had been delivered (there was even a photo of the package on his doorstep). 

Who has to contact the delivery service? 

The seller or the buyer?

Thanks

[mantle1951]

There is nothing for you to check. Ask your buyer to check with his USPS mail person to   see  if he might have delivered

package to his neighbor by mistake. Also ask him to check with members of his household in case they picked up package and didn't tell him.

[kensgiftshop]

Tell the buyer they need to check with the carrier.

Also ask them about the photo, if it their house?

If it isn't, maybe the carrier go back and try to pick it up.

If it is, then it could have been stolen, then they need to file a police report.

[brightlightbookseller]

If you have a delivery scan (probably even better with that photo, though I don't know that eBay cares), you're all set as far as eBay's concerned.  It's your responsibility to make sure it gets to their location specified, not to make sure it's not stolen after delivery.  You can be nice and offer to contact the post office for a GPS coordinate of the dropoff location to make sure it's the right place, if you feel like it, but you don't have to.  If the photo matches their house, they probably got hit by a porch pirate and will have to file a police report if they want anything to happen, for all the good that will likely do.

[buyselljack2016]

Last I knew USPS did not take any delivery photos.

Seller is in the  UK