09-17-2024 11:29 PM
I am trying to create new listing, relist unsold item or sell similar but now face the problem that Item Location changes to the United States and my country disappears from that list of countries and I am unable to select and set it. I checked my addresses, business and shipping policies. Everything is correct. Why I can see it permanently switching to the United States? Can anybody help with that? Thank you
Solved! Go to Best Answer
09-20-2024 06:42 AM
I'm glad you're aware of this issue and concerned about it! Too many sellers do just misrepresent their location either out of ignorance or malice. Hopefully eBay will pay attention and fix it soon! I just added a comment to your post on the eBay Technical Issues board, but perhaps the "blues" should be tagged too (eBay employees that post on these boards that can liaison with the appropriate department within eBay, sometimes they can get fixes made faster than other methods).
Can one of you check on why Serbia (and Yugoslavia) aren't showing in the list of countries for the Item Location setting on listings?
09-18-2024 12:53 AM
Now your store is located in US, please swich your store to your country location
09-18-2024 03:01 AM
What domain are you trying to list the item on?
09-18-2024 03:02 AM
The OP doesn't have a store.
09-18-2024 08:49 AM
Your account says you're in Serbia. When I check the list of possible item locations, I don't see that there. I have no idea why. I don't see any alternate names for Serbia that I could find there either. I'd reach out to eBay customer service, but I don't know which options will work from there. I guess I'd start with the "Help & Contact" link at the top of the page (since your account location appears correct, unless that's not the correct country), and if no options show up for contacting them at the bottom of the page, or if they can't help, maybe try reaching out via social media:
09-18-2024 08:58 AM
Did you try logging into ebay.com/uk or eBay.com/de? See if that's helpful.
09-18-2024 09:00 AM
Yes. I tried them as well. The problem is still the same there. Serbia as well as Montenegro are missing in the Item Location list.
09-18-2024 09:00 AM - edited 09-18-2024 09:03 AM
Items need to be listed & come from where the seller is located. They don't have a store. Unless they are drop shipping, stating the item is coming from one place and seller is in another is item location misrepresentation, which is a policy violation.
09-18-2024 09:04 AM
Oh. Thanks. You don't see Serbia among item locations too? I thought this is only my problem because it is my shipping location. Seems like a glitch. I already contacted Customer Support but they did not help..
09-18-2024 09:06 AM
I would heed the advice that @brightlightbookseller gave you. Try reaching out on the social media help links they provided.
Good luck!
09-18-2024 09:07 AM
Definitely either a glitch or somehow intentional omission. On the item listing page, try submitting feedback from the three vertical dots icon in the very top right, and then try customer service again as well. Also, maybe try posting on the eBay Technical Issues board?
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
09-19-2024 08:01 AM
Many Japanese sellers I know are in the same situation. I'm sure it will be resolved soon.
09-19-2024 12:57 PM
Every one of your listings shows Serbia as the item location so to start a new listing, go to one of your current listings and click on 'sell a similar item'. Does the location then come up as Serbia?
Oddly enough, eBay has Yugoslavia as a choice for item location but not Serbia.
09-20-2024 12:24 AM - edited 09-20-2024 12:26 AM
I understand how to do this. I have been posting my listings in that way many times. There is a problem. That's why my question here was. If I try to sell similar or relist or just create new listing it shows Serbia as Item Location for seconds, but then when I click save and try to publish my Listing, it immediately switches to the United States and shows something like a Country misrepresenting error as if I selected the United States as item Location but set Shipping outside of the United States. When I go back to Item Location list to edit and set manually Serbia, I can't find Serbia there in that list or it appears for seconds, I select it but then again when I save Listing, it changes to the United States. Sometimes it allows me to relist or through sell similar list my old listings correctly with Serbia stated as Item Location. But when I start to edit and revise such listing, the problem with switching to the United States occurs again. Sometimes it even allows me to save me Listing with the United States as Item Location together with my Serbian city but I do not want my listings show incorrect country because it is violation of policies and disinformation for buyers. There is a mess in the system and it is hard for me to create listings here now as usual. PS. Yugoslavia is not available here. I thought about this too but could not find it in that list 🙂
09-20-2024 06:42 AM
I'm glad you're aware of this issue and concerned about it! Too many sellers do just misrepresent their location either out of ignorance or malice. Hopefully eBay will pay attention and fix it soon! I just added a comment to your post on the eBay Technical Issues board, but perhaps the "blues" should be tagged too (eBay employees that post on these boards that can liaison with the appropriate department within eBay, sometimes they can get fixes made faster than other methods).
Can one of you check on why Serbia (and Yugoslavia) aren't showing in the list of countries for the Item Location setting on listings?