Item I sold was returned to me because of a bad address (I printed the label off eBay)

[1971camaroguy]

Hello everyone, 

I sold a movie and shipped it to the address from the label I printed off eBay when I sold it. I use a thermal label printer to print the labels.

I checked my mail today and one of my bubble mailers was in the mailbox, on top of my label was a return to sender because of insufficent address.

I checked tracking and it made it almost all the way to the destination, then re-routed back to me.

Curious how to handle this if the buyer files an "item not recieved" claim? I don't mind refunding the money for the actual item since it came back to me, but I paid almost $5.00 in shipping, that was passed on to the buyer.

I didn't have "free" shipping. The shipping was listed and explicit. All I did was print the label as normal, I don't think I should be on the hook for a bad buyer address.

The tracking spells all of this out, you can see where I shipped it and it's route, and then why it came back to me.

Just curious

[inhawaii]

Congratulations!

You are not required to refund the buyer, although most of us do.

We refund the buyer LESS SHIPPING that way you're not out anything.

If the buyer still wants the item and if you still want to sell to them...

Have them correct their address with ebay and re-purchase the item.

[reallynicestamps]

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

EBay does not require you to refund when the buyer gives an Undeliverable address.

From a previous conversation with velvet@ebay 

You're correct in that a refused package is on the buyer and not the sellers responsibility to refund. As long as tracking shows the package was refused, then we would side with a seller if the buyer opened an Item Not Received claim. 
 
I agree that I would not withhold all the money, but it is up to the seller if they would like to withhold shipping, refund the buyer entirely, or keep it all. If the seller is okay with refunding the buyer entirely and being out the shipping costs, then they can cancel the transaction using the buyer requested option since in essence, they did by refusing the package. If the seller wants to retain the shipping costs, then they can message the buyer a heads up (not a requirement but a nice thing to do) and then refund them partially through this flow here. 
Velvet,


Keep in mind that in addition to the MBG, the buyer also has the provisions of their credit card chargeback program.

[chariot_badges]

I had the SAME THING happen to me.

But ... the label, and the address was what eBay sent me.

Yea, THEY sent me the wrong address, and it was an address that doesn't even exist.
Buyers name was right ... address didn't exist.

I messaged the buyer and said that I got it back, nothing else.  She messaged me back confused.   We got to confirming addresses and .. yea, that is NOT the address in her account.  She's never lived there (a whole nuther state).

I put a Pirate label with the address she gave me on the package and resent it to her.

You can see her remark as a recent feedback  ... and my response.

Very odd.

About the time I think I've seen it all ... eBay surprises me again,

[12345jamesstamps]

I get returns every month with an address problem.

I always wait for buyer to contact me. I don't email the buyer.

I did have a buyer pass away and got a return. I had many buyers no longer registered on eBay.

If I gave all buyers a refund and they are no longer  registered on eBay, passed away, etc....then I would be giving refunds to an eBay employee Christmas party maybe...LOL.