eBay

bigdeals.etc · ‎05-15-2019

Many of my multi variation listings have various prices. OT, I've seen recent posts discussing if this ability to vary pricing is looked down upon or not. Obviously I am siding with it being totally fine... I mean even Amazon does it.

Anyway, so this buyer purchased a size Small (which is much cheaper than a 2XL). After they got the item they messaged me asking why did I ship them a size Small and not a 2XL.

I replied, that's because the record shows you bought a Small... what size do you see you purchased in your purchase history? He just replies with a "2XL." Did he even check? I have no idea. So then I ask for a screenshot of his purchase history showing this, because I'm still seeing it as a Small (and I attached a screenshot of my sold page showing the Small).

He replies he "doesn't have the option" to provide a screenshot and continues to say regardless he needs a 2XL, not Small, and I need to send it to him. Again, the Small price is significantly lower than the 2XL. Obliviously I'm going to counter with "return for refund" despite me likely getting a false SNAD for wrong item sent. What is this guy? Oblivious or Scammer?

city*satins · ‎05-15-2019

Probably oblivious. A scammer would want a partial refund or some other way to keep the item for free.

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bigdeals.etc · ‎05-15-2019

@city*satins wrote:
Probably oblivious. A scammer would want a partial refund or some other way to keep the item for free.

If the size Small is $5 cheaper than the 2XL, then they are basically telling me they ultimately want the 2XL for $5 cheaper. I see this as another dragged out way to get a partial refund.

We didn't even get into the issue of if he even plans to return the Small he has to me. We'll see how he responds to my "return for refund" solution.

orangehound · ‎05-15-2019

My vote is also oblivious ... on one's Purchase History, the identification of the selection in a multi-variation listing is shown for about 60 days after purchase (it is below the title and item number).

city*satins · ‎05-15-2019

@bigdeals.etc wrote:
@city*satins wrote:
Probably oblivious. A scammer would want a partial refund or some other way to keep the item for free.
If the size Small is $5 cheaper than the 2XL, then they are basically telling me they ultimately want the 2XL for $5 cheaper. I see this as another dragged out way to get a partial refund.

We didn't even get into the issue of if he even plans to return the Small he has to me.

You asked for an opinion. I offered it.

I took you at face value, not realizing that you already had an opinion.

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dqdnvwe0 · ‎05-15-2019

Ebay has a terrible habit of dropping promoted listings inside other listings, the real problem is the end product of said promotions is not always a match for the buyer's initial search...Not sure how else to explain this but I will try:

Searching for "Small black widgets" I get a load of results, then I click on any one of those...

And inside that result there will be somewhere a row of promoted listings.

THOSE promoted listings are not always a good or accurate match insofar as "Small black widgets" goes.

Now I realize buyers are supposed to check and double-check but if you ask me the practice itself is terribly misleading, more than once have I gone to order something off a promoted listing just to realize at the last second it wasn't what I needed / wanted!

It's also possible the buyer is simply an entitled snowflake but we can't assume...

It could be a fat finger "glitch" too.

Even if it's not your fault, "return for refund" is of course the answer.

It is annoying, that I do understand but we just don't know the reason.

emerald_door · ‎05-15-2019

I think dqdnvwe0 is on to something. If a buyer searches for 2XL, your multi variation item will come up in the search. They look at the picture, like it, and click to buy it without realizing they have to select the size. Or if they have to select the size, they don't realize what they're doing, and click for the lowest price.

My vote is possibly oblivious.

turquoisetulips · ‎05-15-2019

@bigdeals.etc wrote:
Many of my multi variation listings have various prices. OT, I've seen recent posts discussing if this ability to vary pricing is looked down upon or not. Obviously I am siding with it being totally fine... I mean even Amazon does it.

Anyway, so this buyer purchased a size Small (which is much cheaper than a 2XL). After they got the item they messaged me asking why did I ship them a size Small and not a 2XL.

I replied, that's because the record shows you bought a Small... what size do you see you purchased in your purchase history? He just replies with a "2XL." Did he even check? I have no idea. So then I ask for a screenshot of his purchase history showing this, because I'm still seeing it as a Small (and I attached a screenshot of my sold page showing the Small).

He replies he "doesn't have the option" to provide a screenshot and continues to say regardless he needs a 2XL, not Small, and I need to send it to him. Again, the Small price is significantly lower than the 2XL. Obliviously I'm going to counter with "return for refund" despite me likely getting a false SNAD for wrong item sent. What is this guy? Oblivious or Scammer?

I'd just stick to the'' refund upon return only '' reply . Then if the buyer wants to he can purchase the 2XL . Either that or he can take Marie Osmonds advice and lose 50 pounds with Neutra system then the size small would be perfect . 🙂 Tulips

bigdeals.etc · ‎05-15-2019

@city*satins wrote:
@bigdeals.etc wrote:
@city*satins wrote:
Probably oblivious. A scammer would want a partial refund or some other way to keep the item for free.
If the size Small is $5 cheaper than the 2XL, then they are basically telling me they ultimately want the 2XL for $5 cheaper. I see this as another dragged out way to get a partial refund.

We didn't even get into the issue of if he even plans to return the Small he has to me.
You asked for an opinion. I offered it.

I took you at face value, not realizing that you already had an opinion.

Oh, sorry if I was unclear. I do have an opinion... it'd be difficult to not. I wanted to see other opinions too to consider outside perspectives and reasonings. I appreciate your input and logic.

Such as one thing I didn't consider was what @dqdnvwe0 and @emerald_door mentioned. Now if that is true and it's causing these buyer issues, there really isn't a way to fix this on my end to avoid these issues and still continue to use multi-variation listings is there?

bigdeals.etc · ‎05-15-2019

@emerald_door wrote:
I think dqdnvwe0 is on to something. If a buyer searches for 2XL, your multi variation item will come up in the search. They look at the picture, like it, and click to buy it without realizing they have to select the size. Or if they have to select the size, they don't realize what they're doing, and click for the lowest price.

My vote is possibly oblivious.

I hoped something like this could've been cleared up when I asked them to read to me what the size shows in their Purchase History... but they answered "2XL". And when I asked for a screenshot showing the 2XL while providing mine (showing Small), they said they are unable to provide it.

Then again, that'd be asking the buyer to lift a finger. Any attempt to corral the buyer to not file a false SNAD, I'll give a shot. Because false SNADs are totally getting out of hand.

lightlily_arts · ‎05-15-2019

It may depend on how they are viewing your listing. Using a portable device and eBay's mobile app may also cause them not to see the drop down menu. Even the listing information is truncated so you have to click on the item description which many users fail to do. I don't have that problem with my laptop or desktop as I don't use eBay's mobile app.

dtexley3 · ‎05-15-2019

@lightlily_arts wrote:
It may depend on how they are viewing your listing. Using a portable device and eBay's mobile app may also cause them not to see the drop down menu. Even the listing information is truncated so you have to click on the item description which many users fail to do. I don't have that problem with my laptop or desktop as I don't use eBay's mobile app.

What shows in the purchase history would NOT have the dropdown for size like in the listing. The purchase history would clearly list the size selected. I bought some clothing items for my wife and the size selected is CLEARLY shown in the purchase history.

Personally I'm not leaning towards oblivious, I'm more on the initially careless and now wants the seller to pony up for the buyer's mistake. Return for refund and block. repeat as necessary.

Member of the Grumpy Old Man crew

this*old*attic · ‎05-15-2019

😮😮😮😮😮😮

this*old*attic · ‎05-15-2019

I had a crush on Donny Osmond when I was in 7th grade... my friends and I managed an invitation to watch the whole family film a Japanese soft drink commercial at a local mansion.

Marie kept doing and re-doing her hair (I mean this in a relatable girlie way), and Donny asked me if I wanted to shoot a few balls on the tennis court.

I was so flustered I said “No, I don’t know how to play!”

I wasn’t savvy enough to suggest he teach me how 😭 😱😂

edwedw8383 · ‎05-15-2019

@bigdeals.etc wrote:
If the size Small is $5 cheaper than the 2XL, then they are basically telling me they ultimately want the 2XL for $5 cheaper. I see this as another dragged out way to get a partial refund.

I vote the seller is obsequious: The buyer already paid the lower price for a small, so what's the logic in accusing the buyer wants a partial refund on the already-paid price on the small?