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Is anyone else getting a lot of aggressive and rude customers lately???

Lately I have been getting customers that are just rude right out of the gate for literally no reason whatsoever and it is getting really annoying.  

 

One customer purchased something from me and the very next day asked why it was not in the mail. I explained to him politely that the item he purchased has a stated 5 business day handling time before shipping (due to how this particular item is supplied). He insisted that ebay requires ALL sellers to send items out within four days no matter what and said that there is never any mention of "business days". I politely directed him to one of my other listings which clearly showed the handling time and mention of "business days".

 

Regardless, his item arrived to him five days sooner than the eBay stated delivery estimation and yet he continuously is writing to me telling me how cheated he feels and how it should have arrived sooner, but at the same time says that he will get around to opening the package "next week sometime." He now is threatening to leave poor feedback unless I give him positive feedback immediately. 

 

I also had a customer contact me today because he says that the post office charged him postage due on a package that I sent to him, a whopping $4 and change. (No mention of the fact that I accepted his offer that was $20 less than asking price and shipped the item for free.) I explained to him that the post office shouldn't have charged him anything as my postage is purchased through an account and that any discrepancy should be charged to my account, which happens from time to time if I have weighed something wrong. In many, many years I have never had a customer charged for a shipping error. He explained that he had to drive 12 miles to pick up the package because his local post office is closed due to a worker shortage and that he wants his $4 bucks and money for the time it took him to drive to the post office to pick up a package.

 

Seriously.... **bleep** is going on? Is there something in the water? I got three negatives from one guy not long ago because he says something was broken in shipping (and refused to send pics of said broken items) and then said that he would leave negatives unless I send him additional related items for free that I still had up for sale. I refused and he left the negatives. I reported them for feedback extorsion and never heard a word from eBay about it.

 

How are there no eBay alternatives yet? It is staggering to think that in the vastness of the internet there hasn't been one serious competitor to step up. I would think all it would take would be to give sellers at least some equal footing and they would flock to them. I am so glad that I no longer rely on eBay for an income, it has gotten so much worse than it was years ago. 

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Is anyone else getting a lot of aggressive and rude customers lately???

Absolutely, I have had buyers litteraly having a go at me because I have best offer set at the starting price in an auction with an already super low price.

The buyer got aggressive because their penny pinching offers were auto declined. 

They moaned "What's the point in having it!" to which I swiftly replied "To obtain the item sooner and not having to wait until the end of an auction you might lose".

I mentioned that if they had made a reasonable offer I would of received it to either accept or decline ( I would of accepted it because I'm not greedy) and I also cited that they were unreasonable to expect anything lower as it was for a job lot of CD's and just one of the CD's was worth more than the lot on its own. 

Clearly they were a power seller wanting to split the lot going by their feedback and sales which I looked at but their aggressive approach acting like they were some how entitled to these items made them lose out because no seller has to put up with abuse. 

I also asked them to take their custom elsewhere as I do not tolerate rudeness and I placed them in my blocked bidder list. 

Then 5 minutes later someone made a sensible offer and I accepted it.

This is one example of this sort of buyer lately but I've had a few, one buyer got aggressive after I posted an item two hours after the sale because eBay had put that they would receive the item on the 2nd of January or around that date but this was clearly an absolute worst case ssenario as I posted it two weeks ago on a Friday and they received it on the Tuesday after.

It doesn't make it better but just add them into your blocked bidders list and hopefully the next time they will stop and think before being rude going off at another seller. 

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Is anyone else getting a lot of aggressive and rude customers lately???


@alicat84 wrote:

Absolutely ...


Well, this thread is from last April, so we have to wonder about your definition of "lately."

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Is anyone else getting a lot of aggressive and rude customers lately???

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

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