mam98031 • Volunteer Community Member • Buyer/Seller since 1999
" Yet when I ship to their center 4oz usps they charge me $13." Who is "they"? Are you talking about your shipping label purchased in Ebay to ship from your address to the processing center? If so, are you SURE you check Ground Advantage for the shipping??? It may be that you checked the wrong box or the box was automatically checked for you and you didn't change it. It should have just been 4 oz via GA if the packaging doesn't push it up to the 5 Oz rate.
"They keep charging my account $15,00 and return the product with no explanation." Do you mean that Ebay is rejecting your package at the processing center and sending it back to you? If so it could be for your packaging. If you have a 3 Oz item that only weights 4 Oz after packaging, it is likely the packaging isn't suitable for cross country shipping much less international.
Ebay does not have a "Call Center" anymore. Not since they shut it down during the Pandemic.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
You didn't provide much detail on which item but I looked at your listings, both sold, and active. There are two pieces to the shipping when items go through EIS. The invoice is sent to the buyer and includes the shipping cost for both legs. In your case your listings have "free shipping" which means the buyer is charged nothing for the domestic leg of the shipping from your location in Waterford, Wisconsin to the hub in Chicago or possibly the one in CA depending on where the buyer is located. You pay that shipping cost when you ship the item to the hub just like you would pay it for any other domestic sale.
When you say they charge you $13 what are those charges for? Are you talking about the eBay fees by chance? Your listings also indicate that you do not ship internationally either that or when you post the item EIS is deeming it not eligible for the EIS program. I don't have insight into the algorithm that eBay uses to determine that but there is a long list of items that you cannot ship through EIS. Looking at your shipping for the one active item you have listed I only see shipping to the US. I don't understand the $15 charge or what it relates to is that for return shipping, a fee, are you promoting your listings? Not enough information to determine what's up.
