Had a buyer purchase an item BIN, but then immediately requested cancellation via eBay (which I agreed to). No transaction occurred, I simply lost out on what remained of that 30 day listing. I was not contacted by the buyer at that time, therefore I had no way of knowing the reason for the cancellation request. I decided it would be best to block the buyer. Maybe I was having a bad, I don't remember.
I re-listed the item a few weeks later. Yesterday, I was contacted by that buyer with a rather passive aggressive message about my be spiteful for blocking them from purchasing that same item. To my astonishment they had also gone back to the originally cancelled item and left me the following retaliatory Negative Feedback (exactly as written): "Adam smelled like smoke, verified by three people and seller is horrible." The item is actually a new diaper bag, so I'm not sure about the "Adam" thing, but at any rate they never had the bag in their possession so the feedback was in violation of eBay policy. As a side note, I have now looked at the other feedback they have left for buyers and it's not pretty. Lot's of neutrals and some negatives with bizarre comments like the one left for me.
I called eBay and they removed the Neg Feedback immediately. I'm still not clear on how they were able to leave the feedback in the first place, as the cancellation was requested by them through eBay. I simply agreed to the request that eBay sent me. My question now is what will keep them from leaving another Neg Feedback on the original cancelled transaction once they find out the feedback has been removed? The cancellation still exists in the system and the feedback icon is still there, which leads me to believe that feedback can still be left. Of course they can also have a friend buy an item from me for the sole purpose of leaving Negative Feedback, but that's an entirely different animal.
Sorry this was so longwinded, but any help would be welcomed. I'm just confused by this one.
