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Improving the Send Offers Feature

Hi,


Most of us are familiar with the "Send Offers" feature. For those who are not, this feature allows sellers to send an offer to buyers that are interested in their item, such as buyers who have the item in their watchlist or cart or have viewed the item multiple times.

 

I like the "Send Offers" feature but I have a suggestion to improve it. 

 

I offer "free shipping" on the majority of my listings, meaning I pay to ship my items to buyers. Therefore, it is difficult to determine the amount of an offer to send when I don't know how much I am going to have to pay to ship the item to them.

 

I think there are two ways to make it easier for sellers who offer "free shipping" to use the "Send Offers" feature:

 

a). Allow the seller to view a list of interested buyers (with anonymous usernames) and the cost of shipping to each of them. Allow the seller to send offers of varying amounts to individual buyers, the amount of which they can determine based on shipping costs.

 

or,

 

b). Allow the seller to send an offer to all interested buyers but also allow them to set a limit on the minimum net profit they would gain once the shipping cost is deducted from the offer total. eBay would then automatically calculate the offers based on the limit the seller set.

 

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Improving the Send Offers Feature

I think there should be more options when sending offers like you suggest.  I only do calculated shipping because I don't like how shipping is being calculated these days and prices can be all over the place on some items.  I also think the lack of insight on the buyer's behalf causes ridiculous offers to be sent.  Ebay should tell the buyer BEFORE they send an offer how much the seller will have to pay for shipping.  I think that's doable.  Kill the myth that $hipping is free.  

Message 16 of 18
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Improving the Send Offers Feature


@pburn wrote:
How would you know what your buyers are doing with their purchases after they receive them? Do they message you and say, "This is really a gift, but I want you to send it to me first. Then I'll inspect it, pay for postage again, and send it on to my recipient myself."

 

I find that difficult to believe.


The majority of my sales are items from my personal collections, which is mostly mens' clothing and the majority of my buyers have traditionally male names. They are likely purchasing these items for themselves.

 

I also contact each buyer after their purchase thanking them for their business and informing them that I am taking their item to the Post Office that same day or the next day at the latest. Most respond very positively to this and reply to my message either a.) thanking me and stating that they can't wait to wear the item b.) thanking me and stating that they hope their husband/boyfriend/son likes the item.

 

After they receive the item, many buyers often send messages stating that they are very pleased with the items and because I sell a lot of discontinued and rare items, they often ask if I have other ones in different colors or if I am able to get other styles. This indicates that they are indeed purchasing for themselves, not as a gift. I also have several frequent buyers.  One buyer purchased 6 pairs of jeans, a few days later they purchased another pair, and a couple months later they purchased 11 more pairs. Another buyer bought several hats, then less than a week later they bought several more hats. It's obvious that these buyers are purchasing for themselves.

 

@pburn wrote:

@anthonydelillo wrote:

Personally, I would rather confirm the gift is as described and send it myself rather than potentially inconvenience the gift recipient. If you are fine taking that risk, that is great.


Well, that would appear to be one of the many differences between you and me.


Another reason that I would like to have a gift sent to me before the recipient is for the same reason  that @stephenmorgan mentioned: the personalization. If I am gifting someone something, then I care about that person and I want their gift to be special. The eBay seller isn't going to write a personal note to my sister or mother nor are they going to package it particularly well, but I can, once I receive the item and inspect it to make sure that it is as described.

 


@pburn wrote:

You do realize an item sent directly to a gift recipient has the same buyer protection under the MBG, right?


Once again, I already addressed this. Yes, the item is still covered under the Money Back Guarantee but it becomes a hassle having to drag the gift recipient into the return process as opposed to the gift giver dealing with it on their own. 

Message 17 of 18
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Improving the Send Offers Feature

I saw you sell hats and clothes. Assuming many of them weigh between 13 and 15.99oz and ship via USPS First Class domestically,  your shipping cost will be between $5.04 and $5.7. Are you trying to address a $0.66 issue? If you send an offer to overseas buyer, they will pay your specified shipping on top of your offered price. 

"What do we live for, if it's not to make life less difficult for each other?" — G Eliot
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