Immediate payment

[onthescrews]

We have immediate payment on all our listings. Somehow a buyer has committed to buy three items and requested an invoice. These items sit in our solds marked waiting for payment. eBay sent the auto generated message to us to send an invoice. The buyer is now demanding a discount, and refusing to pay. The non payment is no big deal, we’ll just wait him out then cancel.

How did he circumvent the immediate payment requirement? If we have a setting that is allowing this we’d like to close the hole. 

[mam98031]

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@reallynicestamps wrote:

You sold three items.

EBay told you to bill the buyer.

You did  but the buyer is refusing to pay.

The buyer expects a discount (usually on shipping and this is a Standard Practice, even a Best Practice, in mail order).

The Buyer has 96 hours to pay the invoice you sent.

If they don't at 96hours and one second, you can open an Unpaid Item dispute and all three sales will be cancelled.

The buyer will get Strikes for the cancelled purchases and will not be able to leave feedback.

How much of a discount was the buyer asking?

Will the three items together ship for less than the three items shipped separately?

Is the discount more than your profit on the three sales?

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You missed the part where the OP said they had the listings set up to be IPR.

[mam98031]

Yes, but they don't show up on your Seller Hub as being sold before payment is submitted.  OP said they showed as sold items before the payment.