If item does not arrive in 2 months and buyer files and ebay refunds automatically is the seller...

[funnymaniac]

....is the seller still covered by paypal  because the paypal transaction says "SELLER PROTECTION/ELIGIBLE.

When I click eligible in the paypal transaction it says SELLER PROTECTED.

Like someone else who posted that ebay sided with, automatically, a buyer that was refunded for non receipt..... I also shipped to an APO-AE address, listed as (USA ONLY),.  Paid FEB 27, shipped (Feb 28/2020)  an item, (LISTED USA ONLY) $360, that went to an APO- AE address, that flew off the tracking map when it reached CHICAGO, IL INTERNATIONAL DISTRIBUTION CENTER. On MARCH 5. 

I cannot retrieve the buyers email as indicated in paypal to look in my ebay items sold list because it's an old transaction that also disappeared, thus cannot email the buyer and ask if they have or have not received their item. 

My question is.. since the other person lost and had to refund, even though the item still shows "IN USPS NETWORK/TRANSIT TO NEXT DESTINATION"... will paypal cover this sale that never showed, under the paypal seller protection, which indicates "ELIGIBLE".

I don't mind refunding the monies, but I would at least like to get the item back? OR not have to refund if "this transaction is eligible for seller protection", in the paypal transaction. 

Note that I ship to USA ONLY. ALL OTHER COUNTRIES EXCLUDED. Ebay indiated EXPIDITED PRIORITY MAIL GUARANTEED BY MARCH 5th. (It did arrive in Chicago MARCH 5) so I believe that this item was DELIVERED, though USPS says IN TRANSIT to NEXT DESTINATION. Almost 2 months ago. So.....

Thanks for any insight. THIS BUYER HAS YET TO FILE A CLAIM Though feel like it may be coming soon. Or am I off the hook?

[funnymaniac]

To clarify, the quesion I posted says BUYER FILED and WON, so if the paypal transaction indicates SELLER PROTECTION ELIGBLE.

Another poster just lost a case automatically and when he said he shipped to an APO AE, and that is where I shipped as well, So before anything is FILED. I'm interested to know what could/might happen and who to try and recover any refunds, wrongly charged. My buyer has yet to file a non-receipt. But the item still shows in transit and they have yet to post a feedback and I cannot retrieve their email to ask, so trying to jump on this right away. My first thought is of course, where is the item now? Will I be covered by paypal, if not by Ebay. Thanks again.

[myboardid]

First, Paypal seller protection means that the address they have as a record of where the payment came from is the same address to which you are requested to ship the item, so the buyer cannot successfully claim they didn't authorize the payment. There is NO protection from either eBay or Paypal if the package is not delivered. You are responsible for that part of the transaction. You will be forced to refund the buyer's money by whichever of these two they filed a claim with. I'd guess that is Paypal since eBay only covers the buyer for 30 days. Paypal covers the buyer for 180 days after purchase. You are not going to get the package back, and you are going to lose your money.

[funnymaniac]

Well, this may be it for me then. I only ship to USA and it says this left the country. Was guaraneed March 5th and 2 months and the buyer makes no inquiry? I think when I got insurance I threw a wrench in there so I will get on this today and see if the post office can investigate it because I'm sure they won't want to pay, but how can they not if they can't deliver? (it's only half of the deal, but still.) It seems like I may have been set up. I say USA ONLY yet ebay let this buyer buy. So, I will fight it as much as I can. FROM ALL ANGLES. Thanks for the eligible seller protection clarification. I might have to wait until the phones are back in action.

[animal-house-8]

You are always able to email your buyer just use the contact buyer link, it will not give there email address but it will use ebays message system. Since the buyer has not filed a claim in such a long time it may have been delivered. I have sold stuff the mail person just did not scan the item on delivery but was delivered.

[luckythewinner]

If item does not arrive in 2 months and buyer files and ebay refunds automatically is the seller

PayPal seller protection only applies to PayPal cases.

I do not believe that it will reverse the outcome of an eBay case. 

[sg51]

My buyer has yet to file a non-receipt.

Your buyer may well be honest and patient.

[southern*sweet*tea]

APO/FPO/DPO addresses ARE US addresses. They are addresses of military and diplomatic personnel overseas. They are just as much a US address as your address is.

If you want to ship to the States only, you have to block these addresses and territories.

Have you actually heard from the buyer? Not all packages will get delivery scans.  When my son was deployed, his packages didn't get  delivery scans. They were dropped in bundles by helicopter onto his ship.

[postingid7659]

File a claim with USPS.   As proof of value use a screen shot of a similar item from sold listings.  You can get back at least $50 that way.